Return Policy

Enjoy the peace of mind having up to 45 days refund period!​

Our 100% money-back guarantee ensures that you can return items in their original condition and packaging for a free exchange or full refund. We do not charge restocking fees or any other hidden feeds for returning a device. You just have to pay shipping fee to return the products.

Trial days depend upon the hearing aids availability in stock

Below are the hearing aid devices we keep on stock

We keep Signia Silk 7Nx in stock & Signia Silk X in stock

  • 30 days trial period for the hearing aids we don’t have in stock
  • 45 days trial period for the hearing aids we have in stock.

The trial/return period may vary depending on what hearing aid you are choosing.

Once we receive the hearing aids back in our office, and provided that the hearing aid(s) are still in good condition, a member of the team will contact you in regards to the status of your refund.

Returning an item:

Follow the simple steps below to process a refund if you are not satisfied

  1. Call 1 800-346-4112 for a return request to proceed further.
  2. Enclose a note with your name, address, phone number, return authorization number (given by our representative) and a description of why you are returning the hearing aid.
  3. Pack the device securely in a sturdy box (do not mail hearing aids in an envelope).
  4. Take your package to a post office or preferred shipping facility. We recommend insured mail or USPS for your protection.

Terms & Conditions of Refund Policy:

The trial period will start from the day we ship the device, which will be indicated with an email to the user with tracking information once the hearing aid leaves our office. If you decide to return a product, the mailing date should be no later than 30 or 45 days (depending upon your hearing aids) after the shipping date. Also, keep in mind that the returns policy applies to hearing aids and amplifiers only and that we do not cover the return shipping fees. Note that for international orders, we will not be able to cover shipping and customs costs (if applicable).

Note: The returns policy will not be applicable

  • If a device has been modified or damaged
  • If the serial number has been altered
  • If repairs have been made without the consent and knowledge of company.

In such case, you will be billed for the full amount of the device. Any promotion is contingent on the hearing device(s) being kept within trial period. Any returned hearing device(s) are not subject to

  1. a) Any monetary value based on the discounted amount applied to the original purchase
  2. b) All promotional gift(s) must be returned as part of trial period for a valid refund.