Terms and Conditions

Legal Agreement, Ownership, and Governing Law

This website, www.hearingbenefitservices.com (available on iOS and Android), and all services associated with Hearing Benefit Services—including, but not limited to, hearing aid products, programs, and all proprietary intellectual property embodied therein—are exclusively owned by or duly licensed to Hearing Benefit Services (“we,” “our,” “us,” or “HBS”), a corporation duly registered in the State of America.

Your use of our Services signifies your immediate and irrevocable agreement to be bound by these Terms. These Terms shall be governed solely and exclusively by the laws of the United States of America, without regard to its conflict of laws principles. Any and all disputes arising out of or relating to these Terms or our Services shall be resolved exclusively in the state or federal courts located within Hawaii. You hereby irrevocably consent to the exclusive jurisdiction of such courts and waive any objection to venue therein. No choice-of-law rules of any jurisdiction shall operate to alter this exclusive jurisdiction.

Any legal claim or cause of action arising out of or related to these Terms or our Services must be commenced within one (1) year after the cause of action accrues. Any claim not brought within this one-year period shall be permanently barred.

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of these Terms shall remain in full force and effect. No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.

Website and Service Access; Prohibited Uses

Our website, application, and any associated chat features are intended solely for individuals who are eighteen (18) years of age or older. By accessing this site, you represent and warrant that you are at least 18 years old.

You are solely responsible for maintaining the confidentiality and security of your login credentials and accept full and exclusive responsibility for all activities that occur under your account. You must immediately notify us of any suspected or actual unauthorized access to or use of your account.

Your continued access to or use of our Services constitutes your ongoing and unqualified acceptance of all applicable policies and agreements, including our Privacy Policy and any relevant subscription terms.

You are strictly prohibited from engaging in any of the following activities:

• Using the website or Services for any purpose that is unlawful or prohibited by these Terms.
• Making any false, fraudulent, or speculative purchases.
• Copying, reproducing, republishing, transmitting, distributing, or otherwise exploiting in any manner whatsoever any content, information, graphics, code, or materials from this site without the express prior written consent of Hearing Benefit Services. This prohibition includes, but is not limited to, framing, mirroring, or using any similar techniques.
• Using any automated means, including but not limited to “deep-linking,” “data mining,” “robots,” “spiders,” “scraping,” or similar data gathering or extraction technologies, to access, acquire, copy, or monitor any portion of the website or any content found on the website.
• Reverse engineering, decompiling, disassembling, or attempting to discover the source code of any part of the website, application, or Services.

Any violation of these prohibitions may subject you to legal action, including, without limitation, claims for intellectual property infringement and other remedies available under applicable law. We expressly reserve the right to:

• Modify, suspend, or disable any part of the website or Services, temporarily or permanently, with or without notice to you.
• Update these Terms at any time without prior notice. Your continued use of the Services following the posting of revised Terms constitutes your unequivocal agreement to the new Terms. It is your sole responsibility to regularly review these Terms for any changes.
• Temporarily suspend or permanently terminate the operation of the website or Services without any liability to you.

While we strive to maintain continuous accessibility to our website and Services, we shall not be liable for any loss of data, interruptions in service, or any other issues arising from circumstances beyond our reasonable control.

Account and Subscription Responsibilities

When creating an account, making a purchase, or using features such as our chat or online forms, you warrant that all information you provide is true, accurate, current, and complete. You are solely responsible for promptly updating your account information if any changes occur.

We reserve the absolute right to suspend or cancel your account at any time if we discover any inaccuracies, omissions, or outdated information in your account details.

We further reserve the right to refuse service, terminate accounts, or cancel subscriptions in our sole and absolute discretion.

Our Services are intended solely for customers who purchase genuine products directly through our official website or authorized partners. We have no obligation to provide support for products purchased through unauthorized sources.

You are solely responsible for the payment of all applicable fees, taxes, and other charges associated with your use of our Services and any purchases you make. Your use of our website is also subject to our Privacy Policy and, if applicable, your Rental Agreement.

Disclaimer on Information Accuracy

DISCLAIMER: All content provided on this website and within our hearing library is provided on an “as is” and “as available” basis, without any warranties of any kind, whether express or implied. We make no representations or warranties regarding the accuracy, reliability, completeness, or suitability of the content for any purpose. To the fullest extent permissible under applicable law, we expressly disclaim all implied warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement.

We, along with all parties involved in the creation, production, or delivery of this website and its content (“Providers”), shall not be liable for any errors, omissions, or misrepresentations contained therein.

We make no guarantees or assurances regarding the security, functionality, or performance of the website or the information provided. Your use of our Services and reliance on any information contained therein is solely at your own risk.

You agree to provide truthful and accurate responses to any questions related to your hearing health. You acknowledge and understand that our Services may advise you to seek professional medical evaluation and treatment based on your responses.

Please be explicitly aware that our Services are not a substitute for professional medical advice, diagnosis, or treatment. You agree not to misuse our Services in any way, and you accept full and exclusive responsibility for any consequences arising from such misuse. We shall not be liable for any incorrect or misleading information provided by users.

Limitation of Liability

To the maximum extent permitted by applicable law, we (the Providers) shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages (including, without limitation, damages for loss of profits, data, use, goodwill, or other intangible losses, or for any health concerns) arising out of or in any way connected with your access to, use of, or inability to use our Services or website, or any content therein, even if we have been advised of the possibility of such damages.

Not withstanding the foregoing, nothing in these Terms shall operate to limit or exclude our liability for:

• Death or personal injury resulting from our gross negligence.
• Fraud or fraudulent misrepresentation.
• Any other liability that cannot be excluded or limited under applicable law.

We shall not be held liable for any loss or damage resulting from your breach of these Terms or any unauthorized or improper use of our Services.

Important Notices and Disclaimers Regarding Information

All materials provided through this website or by any associated providers are intended for informational purposes only and should not be construed as medical or professional advice. The information and services offered here do not constitute a substitute for consultation with a qualified and licensed healthcare professional, nor does your use of this website establish any form of professional-client relationship. We strongly urge you to consult with a physician or other qualified healthcare provider before making any decisions or taking any actions related to your health. Over-the-counter (OTC) hearing aids are not designed to restore normal hearing and will not cure or prevent hearing loss. For comprehensive details, including important product usage guidelines, please refer to the Intended Use Notice, which is incorporated herein by reference.

Intellectual Property Rights

All content displayed on this website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software, and the compilation thereof, is the exclusive property of Low Cost Hearing Solutions, LLC DBA Hearing Benefit Services USA, or its licensors, and is protected by United States and international copyright, trademark, and other intellectual property laws. This includes, without limitation, copyrights, logos, trademarks, trade names, and service marks the Hearing Benefit Services logo, the Powered by Signia, and Bluetooth—all of which are either owned by or licensed to Low Cost Hearing Solutions, LLC DBA Hearing Benefit Services or its affiliates.

No use, reproduction, modification, distribution, or exploitation of these marks or any other content from this website is permitted in any manner whatsoever without the express prior written authorization of the respective owner(s). Other design elements of the site, including page headers, custom graphics, button icons, and scripts, are also protected by trademark, trade dress, and other intellectual property laws and may not be imitated or used in any way that is likely to cause confusion among consumers or in any manner that disparages or discredits the Low Cost Hearing Solutions, LLC DBA Hearing Benefit Services brand.

Contact Information

For product support or service inquiries, please visit:
Mailing Address (Please note: This address is for correspondence only; no returns are accepted here):
1200 Riverplace Blvd suite 105 #1620
Phone: 808-435-7002
Email: [email protected]

Links to Third-Party Websites

For your convenience, our website may contain links to external websites that are owned and operated by third parties. Please be advised that we do not control these third-party sites and are not responsible for their availability, privacy practices, or content, including any advertisements, products, services, or materials that may be accessed through such links. We do not endorse, guarantee, or make any representations or warranties regarding any products, services, or information found on these linked websites. Your access to and use of these linked sites is solely at your own risk and is subject to the terms and conditions and privacy policies of those sites.

Privacy

Your use of this site and our Services, including the collection, use, and disclosure of your personal data, is governed by our Privacy Policy, which is hereby incorporated into these Terms by reference. If you request the deletion of your data or account, your access to our Services will be immediately revoked, and any accrued Rewards programs will be automatically forfeited. Please note that deleting your data does not automatically cancel any active subscriptions you may have; you must follow the separate cancellation procedures outlined in our Subscription Policy.

Cookies and Tracking Technologies

Our website utilizes cookies and similar tracking technologies (such as web beacons and local storage) to enhance your browsing experience and analyze website usage patterns. Depending on your geographical location, we may be required to obtain your explicit consent before placing certain cookies on your device. By using our website, you consent to the use of cookies and tracking technologies in accordance with our Cookie Policy. If you choose to decline or disable cookies in your browser settings, please be aware that certain features or functionalities of the website may not operate as intended.

We may share aggregated, non-personally identifiable information derived from cookies with our partners and advertisers for analytical and marketing purposes. These tools help us tailor our Services to your preferences in a manner that we believe is fair, transparent, and respectful of your privacy rights.

User-Generated Content

You are welcome to post reviews, comments, photographs, or other content through our designated platforms, provided that your submissions are not unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable, and do not infringe upon the intellectual property rights of any third party. We reserve the right, but shall have no obligation, to monitor, review, edit, or remove any user-generated content that we deem, in our sole discretion, to violate these Terms or be otherwise inappropriate.

By submitting any content to our platforms, you hereby grant to us a perpetual, irrevocable, royalty-free, worldwide, non-exclusive license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such content (in whole or in part) in any media, now known or hereafter devised, for any purpose whatsoever, without any compensation to you. You also grant us the right to use the name you submit in connection with such content. You represent and warrant that you own or otherwise control all of the rights to the content you submit and that such content does not infringe upon the rights of any third party. You are solely responsible for ensuring that your contributions are lawful and do not violate the rights of others.

Online Hearing Assessment

Our online hearing check utilizes proprietary tools and algorithms developed by Signia and is designed to assist users in identifying potential indicators of hearing loss. However, it is crucial to understand that this online assessment is not a medical diagnosis and cannot determine the nature, extent, or severity of any hearing impairment. For a comprehensive and accurate evaluation of your hearing health, you must consult with a qualified healthcare professional or audiologist. The results of this online test should not be considered a substitute for professional medical advice.

Purchasing and Subscription Options

All transactions conducted through our website or via phone are processed in United States Dollars (USD).

If you entered into a rental agreement for hearing aids prior to January 2025, you are explicitly prohibited from selling, transferring, or otherwise disposing of the rented hearing aids to any other individual or entity.

We currently offer the following purchase options:

• One-time purchases using major credit cards through our website or by contacting our Support Center at (808)-435-7002.
• Flexible payment plans, subject to approval.
• Stripe purchases
• Klarna
• Care credit

You are solely responsible for ensuring that your billing information is accurate and up-to-date. You can update your billing details by calling our customer support line, sending an email to our support team. Failure to maintain current billing information may result in service disruptions or other consequences, including potential collections activity for outstanding balances.

Fraudulent or Abusive Behavior

Any use of our Services or engagement in purchase activities with dishonest, deceptive, fraudulent, or abusive intentions is strictly and unequivocally prohibited. This includes, but is not limited to, engaging in deceptive transactions, making fraudulent claims, or exploiting our policies in bad faith. We expressly reserve the right to refuse service, cancel any transactions, terminate accounts, and take any other actions deemed necessary in our sole discretion to prevent or address such behavior.

Subscription Policy

We explicitly reserve the right to modify the terms of these subscriptions, including adjustments to pricing (inclusive of applicable taxes and other deductions), or to discontinue the program or specific features thereof, at any time with advance notice to affected subscribers.

We retain the right to suspend or terminate your subscription and/or access to associated services at our sole discretion in the event of any violation of these Terms. You will remain obligated to fulfill the conditions of your subscription agreement even following such action.

By enrolling in a subscription, you expressly authorized us to verify your provided billing information and to contact you should it be necessary to complete your order. The submission of inaccurate or invalid billing details may result in delays to the commencement of your subscription.

In cases involving suspected misuse or violations of these Terms, we reserve the right to investigate your subscription, which may include verification of your payment credentials.

Active subscriptions are required for continued access to services. Subscription fees are billed monthly in advance, commencing on the date of purchase. Failure to remit payment within fourteen (14) days of the due date may result in the suspension of your account. In such instances, the functionality of the hearing aids may be disabled, and you will be obligated to return the devices immediately.

Failure to make timely payments may initiate debt recovery processes, including, without limitation, legal proceedings and referral to a collection agency, in accordance with applicable law. You will be required to return all provided devices and accessories as outlined in our Returns Policy. Non-compliance with payment obligations may result in the continued accrual of subscription fees. Should legal action become necessary to recover outstanding balances, you agree to be responsible for all such balances as well as any associated legal and collection costs.

If you choose to cancel your subscription within the initial forty-five (45) day trial period, the refundability of your initial payment and first month’s fees will be subject to the specific return policy applicable at the time of purchase. You remain responsible for all charges incurred up to the date of cancellation.

To terminate your subscription, you must provide us with notification prior to your next scheduled payment date and return all devices and accessories in strict accordance with our Returns Policy. An early termination fee $399. By subscribing, you authorized us to charge your designated payment method for all applicable subscription fees.

Subscription payments may be collected directly by us or through an authorized third-party payment processor (referred to as the “Payment Partner”), or debited from your designated FSA/HSA account or preferred debit card. The processing of payments is subject to the terms, conditions, and privacy policies. We assume no liability for any issues arising from the services provided by these third-party entities.

Your subscription entailed an initial fee followed by recurring monthly payments for a period of one to twenty-four (1-24) months, unless the subscription was terminated earlier in accordance with the terms of the Rental Agreement. Upon completion of this initial term, you had the option to return the rented hearing aids or to explore upgrading to a newer model with enhanced features if available or option to buy.

Payment Security and Card Handling

We are committed to safeguarding your privacy and ensuring the security of your payment information. All transactions are processed through our trusted third-party payment gateway provider, Stripe Inc, PayJunction and Klarna. (the “Payment Portal Provider”), which employs robust security measures, including full PCI compliance and secure handling of card data utilizing at least 128-bit SSL encryption. Your complete card details are never directly accessed or stored by us and are securely managed by the Payment Portal Provider solely for the purpose of processing your payments.

In addition to the Payment Portal Provider, we utilize the following service providers to enhance the security and functionality of our Services:

• Google Analytics: For analyzing anonymized user behavior patterns to improve our website and services.
• GoHighLevel: For conducting anonymized data analysis to enhance application performance and user experience.
• SiteGround: For secure storage of data utilizing industry-standard security protocols, including firewalls and intrusion detection systems.

These providers implement advanced security measures designed to protect your information.

Disclaimer of Legal Relationship

Your purchase and use of our hearing aids, website, mobile application, services, and participation in any rewards program do not create any legal partnership, joint venture, agency, franchise, sales representative, or employment relationship between you and Low Cost Hearing Solutionss LLC DBA Hearing Benefit Services USA. Your interactions with us are strictly governed by these Terms and Conditions and, where applicable, the terms of your Rental Agreement.

By using our Services, you expressly consent to receive communications from us via telephone, email, or text message regarding incomplete purchases, important service updates, or opportunities to participate in customer satisfaction surveys.

Telephone Consumer Protection Act (TCPA) Compliance

By subscribing to our services or enrolling in our rewards program, you explicitly consent to receive communications from us via the contact information you provide, including your mobile phone number, landline telephone number, email address, and through the mobile application. These communications may pertain to your hearing aids, subscription status, rewards earned, and related offers. Please note that providing this consent is not a condition of purchasing our products but is a requirement for participation in our subscription and rewards programs.

You acknowledge and agree that certain messages may be necessary for you to earn and redeem rewards within the program. These communications may be generated through automated dialing systems and may be delivered via in-app notifications, SMS/text messages, emails, or phone calls.

We affirm that your contact details will not be used for unrelated third-party marketing purposes. In compliance with the Telephone Consumer Protection Act (TCPA), by providing your contact information, you consent to receive recurring automated text messages and calls from us, even if your telephone number is listed on any federal or state Do Not Call registry. You understand that standard message and data rates may apply to these communications, as determined by your mobile carrier. You retain the right to opt out of receiving text messages at any time by replying “STOP” to any message you receive from us.

Please be aware that emergency communications and calls initiated by our customer service representatives are not subject to this consent requirement. You may revoke your consent to receive automated communications at any time without penalty.

User Consent to Communication

By utilizing our Services, including but not limited to taking an online hearing test, completing a contact or newsletter form, using the chat functionality, making a purchase or entering into a subscription agreement, creating a draft order or abandoning a shopping cart, contacting our customer support, downloading or installing the mobile application, creating a user profile, or participating in the Rewards Program, you explicitly consent to be contacted by Low Cost Hearing Solutionss LLC DBA Hearing Benefit Services USA and its authorized partners.

This consent encompasses receiving communications, which may include automated telephone calls, SMS/text messages, in-app notifications, and emails, for the purpose of informing you about your subscription, our Services, products, or to invite your participation in surveys or research initiatives. This consent applies even if your telephone number is registered on a federal or state Do Not Call registry. You acknowledge that standard message and data rates may apply to mobile communications, as determined by your carrier. You may opt out of receiving text message communications at any time by replying “STOP” to any message received.

Your use of our Services further constitutes your agreement to our [Terms and Conditions] and our [Privacy Policy], which are incorporated herein by reference. Please note that emergency communications will still be sent to you as required and are not subject to this consent.

It is your sole responsibility to promptly notify Low Cost Hearing Solutionss LLC DBA Hearing Benefit Services USA of any changes or updates to your contact information, including your telephone number and email address.

Coupon/Vouchers Redemption Terms

To redeem a valid coupon code:

• Add the desired item(s) to your shopping cart.
• During the checkout process, locate the designated field for coupon codes, vouchers, typically positioned above the payment breakdown. Enter your coupon code of voucher accurately in this field and click the “submit” or similar button to apply the discount.
• Before proceeding with the final purchase, carefully verify that the advertised discount has been successfully applied to your order total.
• Alternatively, for select accessories and consumables, you may be able to also use coupons and vouchers provided on your warranty card to access applicable discounts.

Please be aware of the following terms and conditions governing the use of coupons:

• Coupons/Vouchers are available exclusively to registered users who are eighteen (18) years of age or older.
• Unless explicitly stated otherwise, coupons are limited to one (1) per order and must be used in a single transaction.
• Coupons/Vouchers have no intrinsic cash value and are non-refundable under any circumstances.
• Coupons/Vouchers cannot be combined with any other offers, discounts, or promotions, and they cannot be retroactively applied to past purchases.
• Coupons/Vouchers do not apply to shipping fees, applicable taxes, duties, or other miscellaneous charges.
• In the event of a refund, the refunded amount will be the final price paid after the coupon discount was applied; the coupon’s value will not be reimbursed.
• Coupons/Vouchers are typically distributed via email. It is your responsibility to ensure that you provide a valid and accurate email address during registration or checkout. Low Cost Hearing Solutionss LLC DBA Hearing Benefit Services USA shall not be held responsible for any lost coupons resulting from incorrect email addresses or email filtering issues.

We expressly reserve the right to cancel any promotions, deactivate coupon codes, suspend user accounts, or require alternative payment methods if we suspect any fraudulent or abusive use of coupons. Automated or bulk use of coupon codes is strictly prohibited.

Hearing Aid Device Limited Warranty

Limited Warranty

All our hearing aid devices are accompanied by a limited warranty against defects in design, materials, and workmanship for a period of twenty-four (24) months from the original date of purchase. This warranty excludes normal wear and tear and damage to consumable accessories such as slim tubes, domes, and receiver-in-canal (RIC) wires.

Proof of purchase may be required when making a warranty claim.

If your device is determined by us to be faulty due to a covered defect, we will, at our sole discretion, either repair the defective device or replace it with a new or refurbished unit of comparable functionality. This warranty provides your exclusive remedy, and we disclaim any other warranties to the fullest extent permitted by law. Warranty claims will be considered void if:

• The device has been tampered with, modified without authorization, or physically damaged due to misuse or accidents.
• The original serial number has been altered, defaced, or removed.
• Repairs have been performed by any party not expressly authorized by us.
• The device has been damaged due to neglect, theft, or loss.

Repairs and Replacements – Hearing Aids & Accessories

To initiate a repair or replacement within the warranty period, contact our customer support team for return instructions. A replacement device will not be dispatched until the returned device has been inspected. Eligible repairs or replacements (which may include refurbished units) are typically completed within two (2) weeks of receiving the returned device.

If no manufacturing defect is found, or if damage is user-related, you will be responsible for all applicable costs.

Repair Fee (when applicable):

A flat fee of $65 covers evaluation, cleaning, repair, and return shipping. We will always obtain your approval before proceeding with any repair or replacement that incurs cost. We may hold your device until full payment is received.

If you’re within the first forty-five (45) days and require a replacement RIC wire, one complimentary pair (size 1 or 3) will be provided. Contact our Hearing Hub® for assistance.

Out-of-Warranty Repairs

We may offer out-of-warranty repair services for up to five (5) years from the original purchase date. All service and shipping costs are your responsibility. If the cost of repair is expected to exceed $50, we will contact you for approval before commencing repairs.

We may provide a refurbished replacement if your device cannot be repaired.

All out-of-warranty repairs are provided “as-is” without any additional warranty unless explicitly stated.

Returns and Refunds

Retail & Partner Purchases:

Devices purchased through retail stores or authorized partners are subject to the return policies of the original seller. Please consult them directly.

Direct Website Purchases:

If purchased from www.hearingbenefitservices.com, you may return your hearing aids within a forty-five (45) day trial period (from delivery date) to:
Hearing Benefit Services
1888 Kalākaua Ave C312
Honolulu, HI 96815

A full refund of the purchase price (excluding shipping, discounts, and coupons) will be issued if all original items are returned, including the hearing aids, carrying cases, charging cables, power adapters, and any promotional free gifts.

Returns are subject to the following conditions:

• Only one return per device model per customer is allowed within the trial period.
• Refunds are not issued for repeat returns or suspected abuse of the trial policy.
• Return shipping is your responsibility; we do not provide prepaid labels.

Important: This policy is subject to consumer protection laws which may vary by location.

We reserve the right to modify these terms at any time without notice.

Shipping Policy

We offer the following shipping options for domestic orders within the United States. All delivery timeframes are estimates and may vary based on carrier operations, destination, and other factors beyond our control.

Standard USPS Shipping

• Estimated Delivery: 4 to 6 business days from the date of shipment
• Insurance: Not included
• Liability: Risk of loss or damage transfers to you upon shipment. We are not liable for missing, stolen, or undelivered packages shipped via this method.
• Support: We will assist you in filing a claim with the United States Postal Service (USPS) if needed.
• PO Boxes: Deliveries can be made to valid Post Office (PO) Boxes.

UPS 2nd Day Air (Priority Shipping)

• Estimated Delivery: 2 to 3 business days from the date of shipment
• Insurance: Included through UPS
• PO Boxes: Not supported — a valid physical street address is required
• Notes: Delivery times are based on business days and do not include weekends or holidays.

USPS Express Shipping (Expedited Priority)

• Estimated Delivery: 1 to 2 business days from the date of shipment; Saturday delivery may be available in some areas
• Insurance: Included through USPS
• PO Boxes: Deliveries can be made to valid PO Boxes
• Priority Handling: Orders placed with this option are prioritized for fastest processing and dispatch.

Additional Terms

Delivery Estimates: Delivery estimates are not guaranteed and may be impacted by weather, carrier delays, or other unforeseen events.
Shipping Confirmation: You will receive a confirmation email with tracking information once your order has shipped.
Changes to Shipping: We reserve the right to modify shipping carriers or methods as needed to meet delivery standards.

Use of Signia App

YOU EXPRESSLY ACKNOWLEDGE, UNDERSTAND, AND IRREVOCABLY AGREE THAT NO MEDICAL ADVICE IS PROVIDED THROUGH THE HEARINGBENEFITSERVICES.COM PLATFORMS and Website. ANY CONTENT PROVIDED BY HBS, INCLUDING ALL COMMUNICATIONS AND OTHER MATERIALS, WHETHER PROVIDED DIRECTLY BY US OR BY THIRD PARTIES THROUGH ANY HEARING BENEFIT SERVICES PLATFORM, IS NOT INTENDED TO CONSTITUTE OR REPLACE THE PROFESSIONAL ADVICE OF, OR A DIRECT CONSULTATION WITH, A LICENSED PHYSICIAN OR OTHER QUALIFIED MEDICAL PROFESSIONAL.

YOU ARE HEREBY STRONGLY ADVISED TO CONSULT WITH YOUR LICENSED PHYSICIAN OR OTHER QUALIFIED HEALTHCARE PROVIDERS IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT ANY MEDICAL CONDITION OR POTENTIAL TREATMENT OPTIONS BEFORE COMMENCING ANY NEW HEALTHCARE OR EXERCISE REGIMEN.

THE CONTENT AND COMMUNICATIONS PROVIDED ON THE HEARING BENEFIT SERVICES PLATFORMS and WEBSITE ARE EXPLICITLY NOT INTENDED TO BE UTILIZED FOR THE PURPOSE OF DIAGNOSING OR TREATING ANY HEALTH PROBLEM AND DO NOT CONSTITUTE OR CREATE A DOCTOR-PATIENT, THERAPIST-PATIENT, OR ANY OTHER HEALTHCARE PROFESSIONAL RELATIONSHIP BETWEEN YOU AND US.

We provide no guarantee regarding the continuous availability, uninterrupted accessibility, complete accuracy, or proper functioning of the Signia App, any streaming functionality, or any other Signia Platform, nor do we warrant that these will function entirely error-free. It is possible that user submissions may not be successfully processed or executed due to errors or technical failures, whether caused by your actions, by issues originating with HBS, or by other factors related to our partners or third-party service providers. HearingBenefitServices.com shall not be held responsible for any unauthorized human or technical intervention, nor shall we be liable or otherwise responsible for any transaction that is not properly processed, executed, saved, or transmitted, regardless of the underlying cause of the problem.

Prior to purchasing a Signia Hearing aids, it is your responsibility to confirm that your mobile device is compatible with audio streaming for hearing aids by referring to our frequently asked questions (FAQs) available at https://www.signia.net/en/. Signia Hearing aids cannot guarantee streaming compatibility with all mobile devices, please see list of compatible Signia Hearing aid devices https://www.signia.net/zh-sg/support/compatibility/

Full utilization of the Signia App is contingent upon your use of a supported mobile device and consistent access to the Internet. The maintenance and security of this equipment may directly influence the performance of the App. It is your sole responsibility to ensure the ongoing functionality of your supported mobile device. You are solely responsible for all costs associated with your Internet access. Please consult with your Internet service provider for detailed information regarding potential data usage charges.

When using the Signia App, you may have the ability to upload, store, or share data and other information with Signia Hearing through the Signia App. By making such data available on the App, you hereby grant to us a non-exclusive, transferable, worldwide, royalty-free license to use, copy, modify, publicly display, share with third parties in anonymized and aggregated form, publicly perform, reproduce, translate, create derivative works from, and distribute this data, in whole or in part, in any media now known or hereafter devised.

The rights granted under this section are strictly limited to the purpose of offering and improving the Signia App, and/or associated software, as well as for related research purposes.

The Signia App, and all associated software are intended solely for your personal, non-commercial use.

By purchasing hearing aid(s), downloading and utilizing the Signia App, creating a user account within the App, we grant to you a limited, non-exclusive, non-transferable, non-sublicensable, revocable permission to access and use the App and the software embedded within the hearing aid devices, including any third-party software components, and to access, and view content as expressly authorized within these Terms. This permission is provided solely for your personal, non-commercial use of the Signia App and associated software, strictly as permitted under these Terms.

You are expressly prohibited from using, permitting others to use, copying, adapting, modifying, translating, disclosing, preparing derivative works based upon, permitting others to sell, rent, lease, assign, transfer, publicly display, publicly perform, transmit, broadcast, or otherwise exploiting the Signia App, and/or associated software or any portion thereof (including any third-party software), except as explicitly permitted within these Terms.

No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by us or our licensors, except for the specific permission. Except to the extent expressly permitted by applicable law, you are strictly prohibited from performing, attempting to perform, or encouraging or assisting others in performing any of the following actions while accessing, the Signia App, or associated software:

• Using, displaying, mirroring, or framing the Signia App, or associated software, or any individual element therein, including the layout and design of any page, without our express prior written consent.
• Using our company name, trademarks, logos, or any other of our proprietary information without our prior express written consent.
• Attempting to access or tamper with our computer systems or the technical delivery systems of our service providers.
• Testing the vulnerability of our systems or breaching any security or authentication measures implemented by us.
• Circumventing any technological measure implemented by us or any of our providers or any other third party (including another user) to protect our software or programs.
• Accessing the Signia App, or associated software through the use of any mechanism other than through a lawful and authorized connection.
• Modifying, decompiling, disassembling, reverse engineering, tampering with, or otherwise attempting to derive the source code of any software that we may provide to you or any other part of the Signia App.

Rewards Benefit and Discounts

We explicitly reserve the right, at our sole and absolute discretion, to terminate, cancel, amend, adjust, or otherwise vary the benefit offered through the Rewards Program and the allocation of points. Any discount coupons earned through participation in the Rewards Program will be applicable solely to the purchase of accessories and will not apply to the purchase of hearing aid devices themselves.

Your continued participation in the Rewards Program and any points you accumulate through it may be terminated by us if we determine, in our sole discretion, that you have engaged in any dishonest or fraudulent activity in your interactions with us or the program.

We further reserve the right to temporarily revoke any Rewards points you have earned if we discover that your Subscription account (if applicable) is not in good standing due to outstanding and unpaid fees. The revocation will remain in effect until all outstanding fees have been paid in full.

The Rewards points earned through the program are specifically applicable to and directly associated with the unique serial number of your hearing aid(s) and are earned upon your successful completion of the specified goals within the program.

Our hearing aid devices, the associated Services, and the Rewards Program are exclusively available to users located within the contiguous United States. Should you choose to use the hearing aid devices in any territory outside of the contiguous United States, you are solely responsible for ensuring compliance with all applicable local regulatory requirements.

The number of Rewards points allocated to specific goals, where applicable, may vary depending on whether you have purchased one or two individual hearing aid devices. The Rewards Program system will primarily track the usage of the hearing aid device that is worn most frequently.

The Rewards accumulated through the program have no intrinsic cash value and may only be redeemed for items that we expressly make available as rewards within the program. Users are strictly prohibited from transferring any rights to rewards or benefit to another individual or from using these rights as collateral for any financial obligations.

Any refunds issued for hearing aid purchases, or any accumulation of rewards points earned through the Rewards Program, will be calculated based on the actual net purchase price of the hearing aids after all applicable coupons or discount vouchers have been applied and explicitly excluding any shipping fees paid.

If you choose to return your hearing aid devices for a refund during the designated trial period, any points that you have previously earned through the Rewards Program will be immediately rendered void and will have no redeemable value.

In the event that your hearing aid device is returned to us for repair within your initial forty-five (45) day trial period, both the trial period itself and your participation in the Rewards Program will be temporarily paused until the repaired devices are returned to your possession. If this pause occurs during the middle of a given week within the Rewards Program cycle, any activities and goals that you successfully completed during that partial week will still be accounted for. However, the weekly Wearing Goals (where applicable) will reset once your repaired devices are returned to you. Your billing date for any subscription services will be adjusted to reflect the number of days the repair process took, and no billing charges will be processed until both the forty-five (45) day trial period and your participation in the Rewards Program resume.

Prior to being eligible to opt into the Rewards Program, you will be required to verify your identity and the purchase of your hearing aid(s) through the App. You have the right to access, update, or correct your personal information maintained by us. It is your ongoing responsibility to ensure that your personal details are accurate and kept up-to-date, as we shall not be held responsible for any loss or damage that may arise due to errors resulting from incorrect or outdated information provided by you. Should you require assistance in changing or rectifying any of your personal information, you may contact our customer support center or, where available, update limited information directly within the App.

If you submit a request for the deletion of your user account or your personal data, either by directly contacting us or through the designated functionality within the App, your access to all Services, including the Rewards Program, will be immediately terminated, and any accumulated points or value associated with the Rewards Program will become void and will no longer be redeemable for any form of value.

Please be explicitly aware that deleting your user account or your personal data will not automatically cancel any active Subscription services you may have (if applicable). Only the individual for whom the hearing aid(s) were originally purchased with the direct intention of physically wearing the device(s) is authorized to participate in the Rewards Program. You are strictly prohibited from exchanging or lending your hearing aid device to another person for the purpose of achieving goals or earning points within the Rewards Program.

You bear the full responsibility for the safekeeping and proper use of your hearing aid devices. You agree to notify us immediately if you have any reason to believe that your App account has been compromised, or if you suspect any unauthorized access to or use of your user profile. Failure to provide us with timely notification of such issues will result in your acceptance of responsibility for any losses incurred as a direct result of the unauthorized use by any third party.

Confidentiality of Your Information

We are committed to protecting the privacy of your personal details. Our approach to handling your information is detailed in our Privacy Policy, which we encourage you to review.

To provide you with effective support, Customer Support will access your information to assist with your inquiries and to relay any feedback you might have regarding your hearing device(s), the Signia App, or the Rewards Program.

To enhance our services, conduct research, analyze usage patterns, and effectively manage the App and other Hearing Benefit Services platforms, we may collect data about your interactions with these tools, including the Chat function and your participation in Rewards. Where appropriate, this data may be anonymized for product development and research purposes.

Feedback or information you share through surveys, reviews, in-app activities, or Rewards Program participation may be used in our marketing materials.

If you do not agree with these Terms and Conditions, please refrain from providing any personal information and discontinue use of the Signia App, Chat function, and participation in the Rewards Program.

We do not intentionally gather personal information from individuals under the age of 18. Parents or legal guardians cannot consent to these Terms on behalf of their minor children. Should we discover that information has been collected in violation of this policy, we will promptly remove and delete the data and any associated account from our systems and Services.

Hearing Benefit Services SMS Short Code Service Terms

29.1. General Information

Hearing Benefit Services utilizes high-availability SMS communications to connect with our customers. SMS messages originating from HBS dedicated short codes are dispatched by our team to provide notifications and exclusive promotional alerts to our consumer base.

29.2. Consent to Receive Messages (Opt-In/Opt-Out)

The frequency of messages may vary. To unsubscribe, text “STOP” to any messages sent via SMS.

You have the option to discontinue this service at any time. Simply send a text message with the word “STOP” to reply to the SMS. Upon receiving your “STOP” request, we will send a confirmation message to your mobile device, indicating that you have been successfully unsubscribed. Following this confirmation, you will no longer receive SMS messages from us.

29.3. Obtaining Help

If you ever need a reminder of the supported keywords, call us at (808)-435-7002. We will respond with instructions on how to utilize our service and how to unsubscribe.

29.4. Participating Mobile Carriers

Our short code service is supported by the following carriers: AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, Alltel (Verizon Wireless), U.S. Cellular, Cellular One, MetroPCS, ACS/Alaska, Bluegrass Cellular, Cellular One of East Central Illinois, Centennial Wireless, Cox Communications, EKN/Appalachian Wireless, GCI, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, Nex-Tech Wireless, Rural Cellular Corporation, Thumb Cellular, United Wireless, West Central (WCC), Cellcom, C Spire Wireless CellSouth, Cricket, Cincinnati Bell, and Virgin Mobile®. T-Mobile assumes no responsibility for delayed or undelivered messages.

29.5. Applicable Charges

Standard message and data rates may be charged by your mobile carrier for any messages sent by us to you or by you to us. For inquiries regarding your specific text message or data plan, we recommend contacting your wireless provider directly.

29.6. Customer Support

For assistance, please reach out to us via email at [email protected] or by phone at 808-435-7002.

29.7 Privacy Information

For detailed information regarding our privacy practices, please consult our Privacy Policy.

Chat Functionality

The Chat option available on the Site enables users to communicate directly with our Customer Service representatives during our business hours (10:00 AM to 6:00 PM Eastern Time). Additionally, users may interact with our AI Chat assistant, which is available outside business hours or for general inquiries. By accessing and utilizing the Chat option on the Site—including the AI Chat—you irrevocably accept and consent to our Privacy Policy, which governs the collection, use, and sharing of your Personal Information.

Please note that the AI Chat is intended for informational and support purposes only and cannot provide medical advice, diagnosis, or treatment. Users are expected to engage respectfully and constructively. Spamming, abusive language, or misuse of the AI Chat system is strictly prohibited and may result in restricted access to the Chat services.

Data Handling and Privacy

Hearing Benefit Services is dedicated to managing user data with the utmost diligence. You acknowledge that you have reviewed our Privacy Policy and consent to the methods by which your personal information is collected, used, stored, and protected.

You are accountable for all activity that occurs through the use of your account. By granting others access to your account, you agree that these individuals are acting on your behalf and that you are bound by any modifications they may make to the account. You are responsible for maintaining control over the devices used to access your account and for safeguarding your password and payment method details. You agree to provide and maintain accurate information related to your account to enable us to send you essential account-related notifications.

Consent to Receive Communications

By using our services or making purchases, you agree and consent to receive communications pertaining to the Hearing Benefit Services website, including purchase confirmations, renewal reminders, notifications of unpaid recurring invoices, payment confirmation notifications, alerts for failed payments and expiring cards, promotional offers, and/or other related communications, via email, text message, phone calls, and push notifications.

You agree and consent to receive recurring auto-dialed or pre-recorded marketing calls and/or general text messages and/or reminders from us at the phone number you provide, even if your number is listed on a state or federal Do Not Call registry. You can opt out of receiving text messages by replying “STOP” to any message from us. Please be aware that standard message and data rates from your mobile carrier may apply.

You are obligated to promptly inform us of any changes in ownership or user contract of your cellular/mobile or landline number (if provided) and your email address. Please note that deleting your account or data, or opting out of communications, will not automatically cancel your Membership or relieve you of any associated payment obligations. However, such actions may prevent you from accessing Membership benefit. You agree that if you do not cancel your Membership at least 48 hours before your next billing date, we may charge your provided payment method for the subsequent billing period.

Disclaimer of Warranties and Limitation of Liability

The Membership and its features are provided on an “as is” basis, without any warranties, whether express, implied, or statutory. We do not guarantee uninterrupted or error-free access to the Membership. You expressly waive all claims for special, indirect, and consequential damages against us. Additionally, to the maximum extent permitted by applicable law, we disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

General Provisions

You must be at least 18 years of age to make purchases with HearingBenefitServices.com Any content accessed through the website is intended solely for your personal and non-commercial use. You agree to utilize the Hearing Benefit Services website, including all associated features and functionalities, in compliance with all applicable laws, rules, and regulations.

You agree not to:

• Reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, or use content and information obtained from or through the Membership.
• Circumvent, remove, alter, deactivate, degrade, block, obscure, or thwart any content protections or other elements of the Membership, including the graphical user interface, copyright notices, and trademarks.
• Employ any robot, spider, scraper, or other automated means to access the website or its features; decompile, reverse engineer, or disassemble any software or other products or processes accessible through the Membership.
• Insert any code or product or manipulate the content of the website in any way.
• Use any data mining, data gathering, or extraction method.
• Upload, post, email, or otherwise send or transmit any material designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment associated with the website and its features, including any software viruses or any other computer code, files, or programs.

Amendments to Terms and Conditions (“Terms”)

We may, from time to time, and at our sole discretion, change, amend, modify, add to, or remove portions of these Terms. Your continued use of our website and its features following any such changes shall constitute your acceptance of the updated Terms.

Modifications to these Terms will become effective upon their posting on the website or the Signia App. It is your responsibility to periodically review these Terms to ascertain whether any changes have been made. If you do not agree to any modification of the Terms, you must immediately cease accessing and using the website features and cancel your website account without delay.

Waiver of Class Actions

By subscribing to the website, you acknowledge and agree that, to the extent permitted by law, you are waiving any right:

• To join or consolidate any and all claims you may have against us with the claims of any other person or entity.
• To bring any claims on a class action basis, in a representative capacity, on behalf of the general public, or on behalf of any other person or entity.

Governing Law

These Terms and Conditions will become binding upon you when you elect to subscribe to the Membership and will be exclusively governed by the laws of the United States of America, without regard to its conflict of law provisions. The state and federal courts located within the State of Hawaii will have exclusive jurisdiction over any dispute arising under these Terms.

Contact Information

For inquiries regarding purchases, support or billing, please contact our customer support team at (808)-435-7002.

By making purchases or using our services, you affirm that you have read, understood, and agree to be bound by these Terms and Conditions.