Terms and Conditions

01 Legal Agreement

By accessing, browsing, or using the Hearing Benefit Services website (the "Site") or purchasing products or services from us, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (the "Terms"), our Privacy Policy, and any other policies referenced herein.

These Terms apply to all visitors, users, and customers of the Site. If you are using the Site on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

Hearing Benefit Services is a limited liability company duly registered in the State of Hawaii. References to "Hearing Benefit Services," "we," "us," or "our" throughout these Terms refer to Hearing Benefit Services.

02 Website Access

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Site for your personal, non-commercial purposes, subject to these Terms.

You agree not to:

• Use the Site for any unlawful purpose or in violation of any applicable laws or regulations.
• Attempt to gain unauthorized access to any portion of the Site or any systems or networks connected to the Site.
• Use any data mining, robots, scraping, or similar data gathering or extraction methods.
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site without our express written permission.
• Transmit any viruses, malware, or other harmful or malicious code.
• Engage in any activity that interferes with or disrupts the Site or servers and networks connected to the Site.

We reserve the right to terminate or restrict your access to the Site at any time, without notice, for any reason, including violation of these Terms.

03 Account Responsibilities

If you create an account on our Site, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to:

• Provide accurate, current, and complete information during the registration or purchasing process.
• Update your account information promptly if it changes.
• Notify us immediately of any unauthorized use of your account or any other security breach.

We are not liable for any loss or damage arising from your failure to safeguard your account credentials or from unauthorized use of your account.

04 Purchasing Options

Hearing Benefit Services offers hearing aids and related products for purchase through the Site. All prices are listed in U.S. dollars and are subject to change without notice.

By placing an order, you represent that:

• You are at least 18 years of age.
• You are authorized to use the payment method provided.
• The information you provide during the checkout process is accurate and complete.

We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product description, or suspected fraudulent activity.

05 Warranty

Hearing aids sold through Hearing Benefit Services may be covered by a manufacturer's warranty. The specific warranty terms, coverage period, and conditions vary by product and manufacturer. Please refer to the product documentation or contact us for warranty details specific to your purchase.

Warranty coverage generally includes:

• Defects in materials and workmanship under normal use.
• Repairs or replacement at the manufacturer's discretion during the warranty period.

Warranty coverage generally does not include:

• Damage caused by accidents, misuse, or unauthorized modifications.
• Normal wear and tear, including battery degradation.
• Damage caused by exposure to water beyond the device's rated water resistance.
• Loss or theft of the device.

To initiate a warranty claim, please contact us at [email protected] or call +1-808-435-7002.

06 Repairs

Hearing Benefit Services facilitates repair services for hearing aids, both within and outside of the warranty period. Repair costs outside of the warranty will be communicated to you before any work is performed.

We are not responsible for any pre-existing conditions or damage not related to the repair service requested. Please back up any personal settings or data before sending a device for repair, as this information may be lost during the repair process.

Turnaround times for repairs are estimates and may vary based on parts availability and the nature of the repair needed.

07 Returns & Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible products within 45 days of the purchase date, subject to the following conditions:

• The product must be in its original condition, with all original packaging, accessories, and documentation.
• Custom-molded or specially fitted products may have limited or no return eligibility due to their personalized nature.
• Products damaged through misuse, accidents, or unauthorized modifications are not eligible for return.

To initiate a return, please contact us at [email protected] for a Return Merchandise Authorization (RMA) number before shipping the product back. Returns sent without an RMA number may not be processed.

Refunds will be processed to the original payment method within 5–10 business days of receiving and inspecting the returned product. Shipping costs are non-refundable unless the return is due to our error.

08 Shipping

We ship to addresses within the United States. Shipping options, costs, and estimated delivery times will be displayed at checkout. Delivery timelines are estimates and are not guaranteed.

Risk of loss and title for products purchased from us pass to you upon delivery of the product to the carrier. We are not responsible for delays caused by the carrier, weather, customs processing (for international orders), or other circumstances beyond our control.

If your shipment is lost or damaged in transit, please contact us promptly so we can assist you in filing a claim with the carrier.

09 Rental Agreement

When rental services become available, the following terms will apply:

• Rental agreements will specify the rental period, monthly rental fee, and conditions for use.
• The rented device remains the property of Hearing Benefit Services at all times.
• Renters are responsible for maintaining the device in good working condition, subject to normal wear and tear.
• Damage beyond normal wear and tear may result in repair fees charged to the renter.
• Upon expiration or termination of the rental agreement, the device must be returned in good condition.
• Failure to return the device may result in the full retail price of the device being charged.

10 Trademarks

The Hearing Benefit Services name, logo, and related marks are the intellectual property of Hearing Benefit Services. All other trademarks, service marks, product names, and company names mentioned on this Site are the property of their respective owners and are used for identification purposes only.

Specifically, the following are trademarks or registered trademarks of their respective owners:

• Signia® is a registered trademark of WS Audiology.
• Bluetooth® is a registered trademark of Bluetooth SIG, Inc.
• Sony® is a registered trademark of Sony Corporation.

Notwithstanding the foregoing, nothing in these Terms grants you any right, title, or interest in any trademarks, logos, or other intellectual property of Hearing Benefit Services or third parties.

11 Disclaimer

The information provided on this Site, including any hearing assessments, educational content, and product descriptions, is for general informational purposes only and does not constitute medical advice. Always consult a qualified audiologist, physician, or other licensed healthcare professional regarding any hearing health concerns or before making decisions about hearing devices.

The Site and all content, products, and services offered are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Hearing Benefit Services does not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

12 Limitation of Liability

To the fullest extent permitted by applicable law, Hearing Benefit Services, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of (or inability to access or use) the Site or any content thereon.
• Any conduct or content of any third party on the Site.
• Any products or services purchased through the Site.
• Unauthorized access, use, or alteration of your transmissions or content.

In no event shall our total liability to you for all claims exceed the amount you paid to us in the twelve (12) months preceding the claim.

13 Privacy & Data

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using the Site or purchasing from us, you consent to the collection and use of your information as described in the Privacy Policy. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

14 Cookies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze Site traffic, and personalize content. By continuing to use our Site, you consent to our use of cookies in accordance with our Privacy Policy.

You can control cookie settings through your browser. However, disabling certain cookies may affect the functionality of the Site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

We may also use third-party analytics tools, such as Google Analytics (GA4), to help us understand how visitors use our Site. These tools may collect information about your visits, including pages viewed and interactions with the Site.

15 User-Generated Content

If you submit reviews, comments, testimonials, or other content ("User Content") on our Site, you grant Hearing Benefit Services a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content worldwide in any media.

You represent and warrant that:

• You own or have the right to submit the User Content.
• The User Content does not infringe any third party's intellectual property rights, privacy rights, or other rights.
• The User Content is accurate and not misleading.

We reserve the right to remove or refuse to post any User Content at our sole discretion.

16 Online Hearing Assessment

The online hearing assessment available on our Site is a screening tool only and is not a substitute for a professional audiological evaluation. Results of the online assessment are not diagnostic and should not be used to make medical decisions.

If the assessment indicates potential hearing difficulties, we strongly encourage you to consult a licensed audiologist or hearing healthcare professional for a comprehensive evaluation.

By using the online hearing assessment, you acknowledge that the results are for informational purposes only and that Hearing Benefit Services is not liable for any actions you take or do not take based on the assessment results.

17 Signia App

Some hearing aids sold through Hearing Benefit Services are compatible with the Signia app, developed and maintained by WS Audiology. Use of the Signia app is subject to WS Audiology's own terms of service and privacy policy.

Hearing Benefit Services is not responsible for the functionality, availability, or data practices of the Signia app or any other third-party application. We recommend reviewing the applicable third-party terms before using any associated applications.

18 SMS Terms

By providing your mobile phone number and opting in to receive SMS communications from Hearing Benefit Services, you consent to receive text messages from us regarding your orders, appointments, promotions, and account-related information.

• Message frequency may vary.
• Standard message and data rates may apply, depending on your mobile carrier and plan.
• To opt out of SMS messages at any time, reply STOP to any message we send you.
• For help, reply HELP or contact us at [email protected].

We do not sell or share your phone number with third parties for their marketing purposes.

19 Chat Functionality

Our Site offers a chat feature to assist you with questions and support. Please note the following regarding chat availability:

• AI-Powered Chat Support: Available 24 hours a day, 7 days a week, to answer general questions and guide you through our services.
• Live Agent Support: Available Monday through Friday, 8:00 AM – 6:00 PM Hawaii Standard Time (HST) / 2:00 PM – 12:00 AM Eastern Standard Time (EST).

Chat conversations may be recorded and stored for quality assurance and training purposes. By using the chat feature, you consent to such recording and storage.

20 Communications Consent

By creating an account, making a purchase, or submitting a form on our Site, you consent to receive communications from Hearing Benefit Services, including but not limited to:

• Order confirmations and shipping notifications.
• Appointment reminders and follow-up communications.
• Customer service and support communications.
• Promotional emails and newsletters (you may unsubscribe at any time).

You can manage your communication preferences by contacting us at [email protected] or by using the unsubscribe link in any marketing email.

21 Hearing Resource Library

The Hearing Resource Library on our Site provides educational articles, guides, and informational content related to hearing health, hearing aids, and related topics. This content is for general informational purposes only and does not constitute medical advice.

While we strive to keep the content accurate and up to date, we make no representations or warranties about the completeness, accuracy, or reliability of any information in the Hearing Resource Library. We reserve the right to update, modify, or remove any content at any time without notice.

22 Promotions & Coupons

Hearing Benefit Services may from time to time offer promotional discounts, coupon codes, or special offers. Promotions are subject to the following conditions:

• Promotions are valid for a limited time and may be subject to specific terms and conditions.
• Only one promotional offer may be applied per order unless otherwise stated.
• Promotions cannot be combined with other offers unless expressly permitted.
• We reserve the right to modify or cancel any promotion at any time without prior notice.
• Promotional offers have no cash value and are non-transferable.

23 Insurance Verification

Hearing Benefit Services offers insurance verification assistance as a complimentary service to help you understand your potential hearing aid benefits. Please note:

• Insurance verification results are informational estimates only and do not guarantee coverage, benefits, or reimbursement amounts.
• All coverage determinations are made exclusively by your insurance carrier.
• Submitting an insurance verification request does not constitute enrollment in any plan, a commitment to purchase, or a guarantee of services.
• Hearing Benefit Services is not responsible for inaccuracies in benefits information provided by insurance carriers.

Once your verification is processed, we will reach out to you via email, SMS, or phone call with an update. Standard message and data rates may apply for SMS communications.

24 Telehealth & Remote Services

Hearing Benefit Services may offer remote consultations and telehealth-related services. These services are intended to supplement, not replace, in-person professional audiological care. By using our remote services, you acknowledge that:

• Remote consultations may have limitations compared to in-person evaluations.
• You are responsible for ensuring a stable internet connection and appropriate device setup for remote appointments.
• Remote services are not a substitute for emergency medical care.

25 Accessibility

Hearing Benefit Services is committed to making our Site accessible to all users, including individuals with disabilities. We strive to meet or exceed applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1.

If you encounter any accessibility barriers on our Site, please contact us at [email protected] so we can assist you and work to address any issues.

26 Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by Hearing Benefit Services. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites.

We encourage you to review the terms and privacy policies of any third-party sites you visit. The inclusion of any link does not imply our endorsement of the linked site or service.

27 Force Majeure

Hearing Benefit Services shall not be liable for any failure or delay in performance of its obligations under these Terms where such failure or delay results from any cause beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, labor disputes, internet outages, or supply chain disruptions.

28 Modifications to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting to the Site. The "Last Updated" date at the bottom of this page reflects the most recent revision.

Your continued use of the Site following the posting of any changes constitutes your acceptance of those changes. We encourage you to review these Terms periodically to stay informed of any updates.

29 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Hawaii, without regard to its conflict of law provisions. Any legal action or proceeding arising from these Terms shall be brought exclusively in the state or federal courts located in Honolulu, Hawaii, and you consent to the personal jurisdiction and venue of such courts.

30 Dispute Resolution

In the event of a dispute arising from or relating to these Terms or your use of the Site or our services, we encourage you to first contact us directly to seek an informal resolution. Please reach out to us at [email protected].

If informal resolution is not possible, the parties agree to submit the dispute to binding arbitration under the rules of the American Arbitration Association, conducted in Honolulu, Hawaii. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.

31 Severability

If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

32 Entire Agreement

These Terms, together with our Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and Hearing Benefit Services with respect to the subject matter hereof and supersede all prior or contemporaneous communications, representations, and agreements, whether written or oral.

33 Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Our failure to assert any right or provision under these Terms shall not constitute a waiver of that right or provision.

34 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign these Terms, in whole or in part, at any time without notice to you. Any purported assignment in violation of this section shall be null and void.

35 Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us using the information below: