Terms and Conditions

01 Complete Advisements — Hearing Aid Purchases

The following advisements apply to all hearing aid purchases made through Hearing Benefit Services, regardless of state of residence, unless superseded by more specific state law requirements listed in Section 02.

1. You have been advised that a hearing aid will not restore normal hearing, nor will it prevent further hearing loss.
2. You have been advised at the outset of your relationship with Hearing Benefit Services that any examination or representation made by a licensed hearing instrument fitter or dispenser in connection with the fitting and selling of a hearing instrument is not an examination, diagnosis, or prescription by a person licensed to practice medicine, and therefore must not be regarded as medical opinion or advice.
3. This assistive device is warranted to be specifically fit for your particular needs. If the device is not specifically fit for your particular needs, it may be returned to Hearing Benefit Services within 45 days of the date of actual receipt by you, or completion of fitting by the seller, whichever occurs later. This warranty does not affect the protections and remedies you may have under other laws.
4. The hearing aid is warranted to be specifically fit for your particular needs. If the device is not specifically fit for your needs, it may be returned within 45 days of the date of actual receipt or completion of fitting, whichever occurs later. The seller will retain $0 in the event the hearing aid is returned within 45 days.
5. The hearing aid(s) may be returned to Hearing Benefit Services within 45 days of the date of actual receipt by you, or until completion of fitting, whichever occurs later. If you return the device, Hearing Benefit Services will either adjust or replace the device, or promptly refund the amount paid.
6. You are over the age of 18 and have been advised that the Food and Drug Administration has determined that your best health interest would be served if you had a medical evaluation by a licensed physician (preferably one who specializes in diseases of the ear) before purchasing a hearing aid. You do not wish a medical evaluation before purchasing a hearing aid.
7. Upon cancellation, you are entitled to receive a full refund of any payment made for the hearing aid.
8. Hearing Benefit Services cannot guarantee your benefits or eligibility with your insurance plan. Your insurance plan is a contract between you and your insurance company.

02 State-Specific Additional Advisements

The following disclosures are required by law in each respective state. If you reside in one of the states listed below, these additional terms apply to your purchase.

Arizona

1. The purchaser is advised that deaf, hard of hearing, deaf-blind, and speech-impaired residents of Arizona qualify for free telecommunication equipment through AzTEDP (Arizona Telecommunication Equipment Distribution Program). For more information, contact the Arizona Commission for Deaf and Hard of Hearing for a policy and procedures manual: 602-264-6876 (Phoenix Area) V/TTY; 866-223-3412 (502 & 928 Area Codes) V/TTY; 602-264-6914 Fax.
2. The purchaser has been informed about audio switch technology (also referred to as a "telecoil," "t-coil," or "t-switch"), including benefits such as increased access to telephones and assistive listening devices.
3. If this hearing instrument includes a telecoil or automatic telecoil, the purchaser has been informed regarding the proper use of this technology.

Connecticut

1. THE BUYER HAS THE RIGHT TO CANCEL THIS PURCHASE OR RENTAL FOR ANY REASON AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRTIETH CALENDAR DAY AFTER RECEIPT OF THE HEARING AID. A CANCELLATION FEE OF TWELVE PERCENT OF THE PURCHASE PRICE MAY BE IMPOSED. ANY BUYER WHO ORDERS A HEARING AID AND LEAVES A DEPOSIT OF ONE HUNDRED DOLLARS OR MORE WITH THE SELLER SHALL BE ENTITLED TO CANCEL SUCH ORDER AND DEMAND A FULL REFUND OF SUCH DEPOSIT, LESS ANY EXAMINATION COSTS, IF THE BUYER IS UNABLE TO INSPECT THE HEARING AID AT THE SELLER'S PLACE OF BUSINESS WITHIN FORTY-FIVE DAYS AFTER THE DATE THE SELLER RECEIVES THE DEPOSIT.

Florida

1. Florida Statute 484.051 indicates that any complaint concerning the hearing aid and guarantee, if not reconciled with the seller, should be directed by the purchaser to the Department of Health, Consumer Services Unit, 4052 Bald Cypress Way, Bin #C75, Tallahassee, FL 32399-3275; telephone (888)-419-3456.

Georgia

1. You have read, understand, and have been given a copy of the refund and return policy. The policy states that, up until the applicable date, you can return the hearing aid(s) for a full refund, a partial refund, or a full or partial credit. The policy also identifies what fees, if any, for services will be refunded or credited when the hearing aid is returned for refund or credit.

Idaho and Louisiana

1. You have been advised that this sale is void and unenforceable if the hearing aid(s) being purchased are not delivered to you within thirty days after the date the written contract is signed, or the receipt is issued, whichever occurs later. Hearing Benefit Services shall promptly refund all monies paid for the purchase of the hearing aid(s) if they are not delivered within such thirty-day period.

Kansas, Kentucky, Nebraska, and North Dakota

1. Any examination or representation made by a licensed hearing aid dealer and fitter in connection with the fitting and selling of this hearing aid is not an examination, diagnosis, or prescription by a person licensed to practice medicine in this state and therefore must not be regarded as medical opinion or advice. Further, it is recommended that medical advice from a licensed physician should be obtained.
2. The hearing aid(s) is warranted to be specifically fit for your particular needs. You have the right to cancel this purchase for any reason within 45 days after receiving the hearing aid or completion of fitting by the seller, whichever occurs later. If you return the hearing aid in the same condition, ordinary wear and tear excluded, as when purchased, the seller will either adjust or replace the device or promptly refund the amount paid less $0 per instrument.

Maryland and West Virginia

1. You may cancel this purchase of a hearing aid within 45 days from the date of delivery of the hearing aid. If you decide to cancel this contract: (1) you must provide notice of the cancellation in writing, within 45 days of the date of delivery of the hearing aid, to the seller at the address of seller; and (2) you must make the hearing aid available to the seller, in substantially as good condition as when you received it. The seller may not attempt to obtain a waiver of your rights to cancel. Cancellation entitles you to a refund of all money you paid.

Minnesota

1. MINNESOTA STATE LAW GIVES THE BUYER THE RIGHT TO CANCEL THIS PURCHASE FOR ANY REASON AT ANY TIME PRIOR TO MIDNIGHT OF THE 45TH CALENDAR DAY AFTER RECEIPT OF THE HEARING AID(S). THIS CANCELLATION MUST BE IN WRITING AND MUST BE GIVEN OR MAILED TO THE AUDIOLOGIST OR CERTIFIED DISPENSER. IF THE BUYER DECIDES TO RETURN THE HEARING AID(S) WITHIN THIS 45-CALENDAR-DAY PERIOD, THE BUYER WILL RECEIVE A REFUND OF THE TOTAL PURCHASE PRICE OF THE AID(S).

New Jersey

1. You have been advised that your best interests would be served by consulting a licensed physician specializing in diseases of the ear, or any licensed physician, if any of the following conditions exists: visible congenital or traumatic deformity of the ear; history of or active drainage of the ear within the previous ninety days; history of sudden or rapidly progressive hearing loss; acute or chronic dizziness; unilateral hearing loss of sudden onset within the previous ninety days; a significant audiometric air-bone gap; visible evidence of cerumen (earwax) accumulation on, or a foreign body in, the ear canal; and pain or discomfort in the ear.

New Mexico

1. The purchaser was advised that the examination and recommendation was made by a licensed hearing aid dispenser, licensed audiologist, or audiology clinical fellow, and not by a licensed physician, and therefore is not a medical diagnosis or prescription.

New York

1. In addition to other rights, you have the right to cancel this purchase for any reason at any time prior to twelve midnight of the 45th calendar day after receipt of the hearing aid, by giving or mailing the seller written notice of cancellation and by returning the hearing aid. The seller will retain $0 in the event the hearing aid is returned within 45 days.

Ohio

1. Right to Return a Hearing Aid Within Thirty Days and Receive a Refund Under Ohio Law (Section 1345.30 of the Revised Code): A consumer has the right to return a hearing aid for any reason within thirty days after it is originally delivered to the consumer or a person acting on the consumer's behalf, and receive a refund of the consideration paid for the hearing aid, less an amount specified by the hearing aid dealer, physician, or audiologist to cover expenses incurred in connection with the hearing aid, not later than fifteen days after presenting proof of payment for the hearing aid and returning it in the condition in which it was received, except for normal wear and tear. Under Hearing Benefit Services, the return period is extended to 45 days. In this case, the amount deducted from the refund will be $0.

Oklahoma

1. Any examination or representation made by a licensed hearing aid dealer and fitter in connection with the fitting and selling of this hearing aid is not an examination, diagnosis, or prescription by a person licensed to practice medicine in this state and therefore must not be regarded as medical opinion or advice. Further, it is recommended that medical advice from a licensed physician should be obtained.

2. OKLAHOMA STATE LAW GIVES THE PURCHASER THE RIGHT TO CANCEL THIS PURCHASE FOR ANY REASON BY RETURNING THE HEARING AID TO THE HEARING AID PROVIDER AT ANY TIME PRIOR TO MIDNIGHT OF THE 45th CALENDAR DAY AFTER RECEIPT OF THE HEARING AID. IF THE HEARING AID PROVIDER FAILS TO COMPLY WITH THIS PROVISION, COMPLAINTS SHOULD BE FORWARDED TO: Oklahoma State Department of Health, 1000 N.E 10th Street, Oklahoma City, OK 73117.

Oregon

1. It is desirable that a person seeking help with a hearing problem (especially for the first time) consult an ear doctor and obtain a clinical hearing evaluation. Although hearing aids are often recommended for hearing problems, another form of treatment may be necessary.
2. Complaints regarding the lease, sale, or attempted lease of hearing aids should be directed in writing to: Oregon Health Licensing Agency, 700 Summer St NE, Suite 320, Salem, OR 97301-1287. Complaints can also be obtained by calling (503) 378-8667 x4314 or at www.oregon.gov/OHLA/Consumer_help_complaint.shtml. Complaints may also be directed to Oregon Board of Examiners for SLP and Audiology, 800 Oregon St., Suite 407, Portland, OR 97232-2162. Complaint forms can be obtained by calling 971-673-0220 or at http://egov.oregon.gov/BSPA/forms.shtml.

(1) In addition to any other rights and remedies the purchaser may have, including rights under ORS 646.48 to 646.498, the purchaser of a hearing aid shall have the right to rescind the transaction if:

(a) The purchaser for whatever reason consults a licensed medical physician specializing in diseases of the ear, or an audiologist not licensed under this chapter and not affiliated with anyone licensed under this chapter and licensed medical physician, subsequent to purchasing the hearing aid, and the licensed physician advises such purchaser against purchasing or using a hearing aid and in writing specifies the medical reason for the advice;

(b) The seller, in dealings with the purchaser, committed any act listed in ORS 694.136, or failed to provide the statement required by ORS 694.136, or failed to provide the statement required by ORS 692.036;

(c) The fitting of the hearing instrument failed to meet current industry standards; or

(d) The licensee fails to meet any standard of conduct prescribed in the law or rules regulating fitting and dispensing of hearing aids, and this failure affects in any way the transaction which the purchaser seeks to rescind.

(2) The purchaser of a hearing aid shall have the right to rescind the transaction, for other than the seller's breach, as provided in subsection (1)(a), (b), (c), or (d) only if the purchaser returns the product and it is in good condition less normal wear and tear and gives written notice of the intent to rescind the transaction by either:

(a) Returning the product with a written notice of the intent to rescind sent by certified mail, return receipt requested, to the licensee's regular place of business; or

(b) Returning the product with a written notice of the intent to rescind to an authorized representative of the company from which it was purchased.

(3) The notice described in subsection (2) shall state that the transaction is canceled pursuant to this section. The notice of intent to rescind must be postmarked:

(a) Within 45 days from the date of original delivery; or

(b) Within specified time periods if the 45-day period has been extended in writing by both parties. The consumer's rescission rights can only be extended through a written agreement.

(4) If the conditions of subsections (1)(a), (b), (c), or (d) and subsection (2)(a) or (b) have been met, the seller, without further request and within 10 days after the cancellation, shall refund to the purchaser all deposits, including any down payment, less 10 percent of the total purchase price. At the same time, the seller shall return all goods traded in to the seller on account of or in contemplation of the sale. The purchaser shall incur no additional liability for the cancellation.

Pennsylvania

1. If your rights are violated, you may contact the State Bureau of Consumer Protection, the Pennsylvania Department of Health in Harrisburg, or your local district attorney.
2. You may cancel this transaction, without any penalty or obligation, within 45 business days from the above date.
3. If you cancel, any property traded in, any payments made by you under the contact or sale, and any negotiable instrument executed by you will be returned within ten business days following receipt by the seller of your cancellation notice, and any security interest arising out of the transaction will be cancelled. If you cancel, you must make available to the seller at your residence in substantially as good condition as when received, any goods delivered to you under this contract or sale; or you may, if you wish, comply with the instructions of the seller regarding the return shipment of the goods at the seller's expense and risk. If you do make the goods available to the seller and the seller does not pick them up within twenty days of the date of your notice of cancellation, you may retain or dispose of the goods without any further obligation. If you fail to make the goods available to the seller, or if you agree to return the goods to the seller and fail to do so, then you remain liable for performance of all obligations under the contract.

Tennessee

1. The Tennessee Council for Hearing Instruments Specialists will receive complaints on any matter relating to the fitting and dispensing of hearing instruments. The address is: P.O. Box 331307, Nashville, TN 37203-7513.
2. Within 45 days of the date of delivery, any purchaser of a hearing instrument from a licensee is entitled to return the hearing instrument for any reason; provided, that such instrument is returned in satisfactory condition, and such purchaser pays only reasonable charges for the hearing instrument and related services. If you return the device in satisfactory condition, the seller will either adjust or replace the device or promptly refund the amount paid less $0 per instrument.

Texas

1. If you have a complaint against a licensed fitter and dispenser of hearing instruments, you may contact the Texas Department of Licensing and Regulation. Complaints will go to the Enforcement Division: PO Box 12157, Austin, Texas 78711, PH: 1-800-803-9202, www.tdlr.texas.gov.
2. Licensed Hearing-Instrument Dispenser Not Qualified as a Physician: The Client has been advised at the outset of his relationship with the undersigned fitter and dispenser of hearing instruments that any examination or representation made by a licensed fitter and dispenser of hearing instruments in connection with the fitting and selling of the hearing instrument(s) is not an examination, diagnosis, or prescription by a person duly licensed and qualified as a physician or surgeon authorized to practice medicine in the State of Texas and, therefore, must not be regarded as medical or surgical advice.

Virginia

1. The right of a purchaser or lessee to return a hearing aid and the charges to be imposed upon the return of such hearing aid, as provided in subsection A of this section, shall be explained and given in writing in at least ten-point, bold-faced type to such purchaser or lessee by the hearing aid specialist.
2. The provisions of this section shall be subject to the provisions of the Virginia Consumer Protection Act § 59.1-196 et seq.
3. You may cancel this purchase of a hearing aid within 45 days from the date of delivery of the hearing aid. If you decide to cancel this contract: (1) you must provide notice of the cancellation in writing, within 45 days of the date of delivery of the hearing aid, to the seller at the address of seller; and (2) you must make the hearing aid available to the seller, in substantially as good condition as when you received it. The seller may not attempt to obtain a waiver of your rights to cancel. Cancellation entitles you to a refund of all money you paid.
4. The hearing aid(s) may be returned to the seller within 45 days of the date of actual receipt by you or until completion of fitting by the seller, whichever occurs later. If you return the device, the seller will either adjust or replace the device or promptly refund the amount paid less $0 per hearing aid.

Washington

WAC 246-828-290: Section 3 — Extension of Rescission Period:

If you notify the seller within the thirty-day rescission period that your hearing instrument has developed a problem that constitutes reasonable cause to rescind the agreement or that prevents you from evaluating your hearing instrument, the seller must extend the rescission period. The rescission period stops running on the date you notify the seller of the problem and starts running again on the date the seller notifies you that your hearing instrument is ready for redelivery. You and the seller may agree to a rescission period longer than thirty days. Whenever the rescission period is extended, the seller must provide you written notice of the last date upon which you may demand a refund and return of traded goods.

03 Legal Agreement

By accessing, browsing, or using the Hearing Benefit Services website (the "Site") or purchasing products or services from us, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (the "Terms"), our Privacy Policy, and any other policies referenced herein.

These Terms apply to all visitors, users, and customers of the Site. If you are using the Site on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

Hearing Benefit Services is a limited liability company duly registered in the State of Hawaii. References to "Hearing Benefit Services," "we," "us," or "our" throughout these Terms refer to Hearing Benefit Services.

04 Website Access

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Site for your personal, non-commercial purposes, subject to these Terms.

You agree not to:

• Use the Site for any unlawful purpose or in violation of any applicable laws or regulations.
• Attempt to gain unauthorized access to any portion of the Site or any systems or networks connected to the Site.
• Use any data mining, robots, scraping, or similar data gathering or extraction methods.
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site without our express written permission.
• Transmit any viruses, malware, or other harmful or malicious code.
• Engage in any activity that interferes with or disrupts the Site or servers and networks connected to the Site.

We reserve the right to terminate or restrict your access to the Site at any time, without notice, for any reason, including violation of these Terms.

05 Account Responsibilities

If you create an account on our Site, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to:

• Provide accurate, current, and complete information during the registration or purchasing process.
• Update your account information promptly if it changes.
• Notify us immediately of any unauthorized use of your account or any other security breach.

We are not liable for any loss or damage arising from your failure to safeguard your account credentials or from unauthorized use of your account.

06 Purchasing Options

Hearing Benefit Services offers hearing aids and related products for purchase through the Site. All prices are listed in U.S. dollars and are subject to change without notice.

By placing an order, you represent that:

• You are at least 18 years of age.
• You are authorized to use the payment method provided.
• The information you provide during the checkout process is accurate and complete.

We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product description, or suspected fraudulent activity.

07 Warranty

Hearing aids sold through Hearing Benefit Services may be covered by a manufacturer's warranty. The specific warranty terms, coverage period, and conditions vary by product and manufacturer. Please refer to the product documentation or contact us for warranty details specific to your purchase.

Warranty coverage generally includes:

• Defects in materials and workmanship under normal use.
• Repairs or replacement at the manufacturer's discretion during the warranty period.

Warranty coverage generally does not include:

• Damage caused by accidents, misuse, or unauthorized modifications.
• Normal wear and tear, including battery degradation.
• Damage caused by exposure to water beyond the device's rated water resistance.
• Loss or theft of the device.

To initiate a warranty claim, please contact us at [email protected] or call +1-808-435-7002.

08 Repairs

Hearing Benefit Services facilitates repair services for hearing aids, both within and outside of the warranty period. Repair costs outside of the warranty will be communicated to you before any work is performed.

We are not responsible for any pre-existing conditions or damage not related to the repair service requested. Please back up any personal settings or data before sending a device for repair, as this information may be lost during the repair process.

Turnaround times for repairs are estimates and may vary based on parts availability and the nature of the repair needed.

09 Returns & Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible products within 45 days of the purchase date, subject to the following conditions:

• The product must be in its original condition, with all original packaging, accessories, and documentation.
• Custom-molded or specially fitted products may have limited or no return eligibility due to their personalized nature.
• Products damaged through misuse, accidents, or unauthorized modifications are not eligible for return.

To initiate a return, please contact us at [email protected] for a Return Merchandise Authorization (RMA) number before shipping the product back. Returns sent without an RMA number may not be processed.

Refunds will be processed to the original payment method within 5–10 business days of receiving and inspecting the returned product. Shipping costs are non-refundable unless the return is due to our error.

10 Shipping

We ship to addresses within the United States. Shipping options, costs, and estimated delivery times will be displayed at checkout. Delivery timelines are estimates and are not guaranteed.

Risk of loss and title for products purchased from us pass to you upon delivery of the product to the carrier. We are not responsible for delays caused by the carrier, weather, customs processing, or other circumstances beyond our control.

If your shipment is lost or damaged in transit, please contact us promptly so we can assist you in filing a claim with the carrier.

09A Pre-Shipment Consultation Requirement

All hearing aid orders placed through Hearing Benefit Services are subject to a mandatory pre-shipment consultation appointment. This appointment ensures that your hearing aids are properly configured and fitted to your specific hearing needs before delivery.

Appointment Scheduling

• Immediately following your purchase, you will receive an SMS message and email containing a secure link to schedule your pre-shipment consultation appointment with a Hearing Benefit Services specialist.
• You are responsible for booking your appointment using the provided link. Appointments are conducted remotely via telehealth video session.
• Your order will be placed on hold and will not ship until your consultation appointment has been completed.

Order Hold Policy

• Any delay in shipment is solely the result of the customer's responsibility to schedule and complete the required pre-shipment consultation. Hearing Benefit Services will not ship your order until this appointment is completed. By placing your order, you acknowledge and accept this condition.
• Your order will be held for 30 calendar days from the date of purchase. If your pre-shipment consultation is not completed within 30 days, your order will be automatically cancelled and a full refund will be issued to your original payment method within 5–10 business days.

Appointment Completion

• Once your pre-shipment consultation is completed, your order will be released for shipment within 1–2 business days.
• If you need to reschedule your appointment, please do so at least 24 hours in advance using the link provided in your confirmation communication.
• Failure to attend a scheduled appointment without rescheduling will not reset the 30-day order hold clock. The clock continues from the original purchase date.

09B Geographic Service Restrictions

The following states require customers to complete an in-person consultation with a licensed audiologist prior to purchasing a hearing aid:

Checkout Certification Requirement

At checkout, customers in Washington or Delaware will be required to check a mandatory certification box confirming the following:

By checking this box at checkout, the customer accepts full and sole legal responsibility for compliance with their state's in-person consultation requirement. Hearing Benefit Services makes no independent verification of this certification and shall not be liable for any regulatory non-compliance arising from a customer's false or inaccurate certification.

Customers in Washington or Delaware who have not yet completed an in-person consultation with a licensed audiologist should do so before placing an order. Contact us at [email protected] or +1-808-435-7002 if you need assistance finding a local provider.

11 Rental Agreement

When rental services become available, the following terms will apply:

• Rental agreements will specify the rental period, monthly rental fee, and conditions for use.
• The rented device remains the property of Hearing Benefit Services at all times.
• Renters are responsible for maintaining the device in good working condition, subject to normal wear and tear.
• Damage beyond normal wear and tear may result in repair fees charged to the renter.
• Upon expiration or termination of the rental agreement, the device must be returned in good condition.
• Failure to return the device may result in the full retail price of the device being charged.

12 Trademarks

The Hearing Benefit Services name, logo, and related marks are the intellectual property of Hearing Benefit Services. All other trademarks, service marks, product names, and company names mentioned on this Site are the property of their respective owners and are used for identification purposes only.

Specifically, the following are trademarks or registered trademarks of their respective owners:

• Signia® is a registered trademark of WS Audiology.
• Bluetooth® is a registered trademark of Bluetooth SIG, Inc.
• Sony® is a registered trademark of Sony Corporation.

Notwithstanding the foregoing, nothing in these Terms grants you any right, title, or interest in any trademarks, logos, or other intellectual property of Hearing Benefit Services or third parties.

13 Disclaimer

The information provided on this Site, including any hearing assessments, educational content, and product descriptions, is for general informational purposes only and does not constitute medical advice. Always consult a qualified audiologist, physician, or other licensed healthcare professional regarding any hearing health concerns or before making decisions about hearing devices.

The Site and all content, products, and services offered are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Hearing Benefit Services does not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

14 Limitation of Liability

To the fullest extent permitted by applicable law, Hearing Benefit Services, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of (or inability to access or use) the Site or any content thereon.
• Any conduct or content of any third party on the Site.
• Any products or services purchased through the Site.
• Unauthorized access, use, or alteration of your transmissions or content.

In no event shall our total liability to you for all claims exceed the amount you paid to us in the twelve (12) months preceding the claim.

15 Privacy & Data

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using the Site or purchasing from us, you consent to the collection and use of your information as described in the Privacy Policy. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

16 Cookies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze Site traffic, and personalize content. By continuing to use our Site, you consent to our use of cookies in accordance with our Privacy Policy.

You can control cookie settings through your browser. However, disabling certain cookies may affect the functionality of the Site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

We may also use third-party analytics tools, such as Google Analytics (GA4), to help us understand how visitors use our Site. These tools may collect information about your visits, including pages viewed and interactions with the Site.

17 User-Generated Content

If you submit reviews, comments, testimonials, or other content ("User Content") on our Site, you grant Hearing Benefit Services a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content worldwide in any media.

You represent and warrant that:

• You own or have the right to submit the User Content.
• The User Content does not infringe any third party's intellectual property rights, privacy rights, or other rights.
• The User Content is accurate and not misleading.

We reserve the right to remove or refuse to post any User Content at our sole discretion.

18 Online Hearing Assessment

The online hearing assessment available on our Site is a screening tool only and is not a substitute for a professional audiological evaluation. Results of the online assessment are not diagnostic and should not be used to make medical decisions.

If the assessment indicates potential hearing difficulties, we strongly encourage you to consult a licensed audiologist or hearing healthcare professional for a comprehensive evaluation.

By using the online hearing assessment, you acknowledge that the results are for informational purposes only and that Hearing Benefit Services is not liable for any actions you take or do not take based on the assessment results.

19 Signia App

Some hearing aids sold through Hearing Benefit Services are compatible with the Signia app, developed and maintained by WS Audiology. Use of the Signia app is subject to WS Audiology's own terms of service and privacy policy.

Hearing Benefit Services is not responsible for the functionality, availability, or data practices of the Signia app or any other third-party application. We recommend reviewing the applicable third-party terms before using any associated applications.

20 SMS Terms

By providing your mobile phone number and opting in to receive SMS communications from Hearing Benefit Services, you consent to receive text messages from us regarding your orders, appointments, promotions, and account-related information.

• Message frequency may vary.
• Standard message and data rates may apply, depending on your mobile carrier and plan.
• To opt out of SMS messages at any time, reply STOP to any message we send you.
• For help, reply HELP or contact us at [email protected].

We do not sell or share your phone number with third parties for their marketing purposes.

21 Chat Functionality

Our Site offers a chat feature to assist you with questions and support. Please note the following regarding chat availability:

• AI-Powered Chat Support: Available 24 hours a day, 7 days a week, to answer general questions and guide you through our services.
• Live Agent Support: Available Monday through Friday, 8:00 AM – 6:00 PM Hawaii Standard Time (HST) / 2:00 PM – 12:00 AM Eastern Standard Time (EST).

Chat conversations may be recorded and stored for quality assurance and training purposes. By using the chat feature, you consent to such recording and storage.

22 Communications Consent

By creating an account, making a purchase, or submitting a form on our Site, you consent to receive communications from Hearing Benefit Services, including but not limited to:

• Order confirmations and shipping notifications.
• Appointment reminders and follow-up communications.
• Customer service and support communications.
• Promotional emails and newsletters (you may unsubscribe at any time).

You can manage your communication preferences by contacting us at [email protected] or by using the unsubscribe link in any marketing email.

23 Hearing Resource Library

The Hearing Resource Library on our Site provides educational articles, guides, and informational content related to hearing health, hearing aids, and related topics. This content is for general informational purposes only and does not constitute medical advice.

While we strive to keep the content accurate and up to date, we make no representations or warranties about the completeness, accuracy, or reliability of any information in the Hearing Resource Library. We reserve the right to update, modify, or remove any content at any time without notice.

24 Promotions & Coupons

Hearing Benefit Services may from time to time offer promotional discounts, coupon codes, or special offers. Promotions are subject to the following conditions:

• Promotions are valid for a limited time and may be subject to specific terms and conditions.
• Only one promotional offer may be applied per order unless otherwise stated.
• Promotions cannot be combined with other offers unless expressly permitted.
• We reserve the right to modify or cancel any promotion at any time without prior notice.
• Promotional offers have no cash value and are non-transferable.

25 Insurance Verification

Hearing Benefit Services offers insurance verification assistance as a complimentary service to help you understand your potential hearing aid benefits. Please note:

• Insurance verification results are informational estimates only and do not guarantee coverage, benefits, or reimbursement amounts.
• All coverage determinations are made exclusively by your insurance carrier.
• Submitting an insurance verification request does not constitute enrollment in any plan, a commitment to purchase, or a guarantee of services.
• Hearing Benefit Services is not responsible for inaccuracies in benefits information provided by insurance carriers.

Once your verification is processed, we will reach out to you via email, SMS, or phone call with an update. Standard message and data rates may apply for SMS communications.

26 Telehealth & Remote Services

Hearing Benefit Services provides remote consultations and telehealth services as a core part of our purchase and fitting process. All hearing aid orders require a pre-shipment telehealth consultation as described in Section 09A. By using our remote services, you acknowledge that:

• A pre-shipment telehealth consultation is required for all hearing aid purchases. This appointment is conducted via secure video session and must be completed before your order is shipped. See Section 09A for scheduling details and the order hold policy.
• Remote consultations may have limitations compared to in-person evaluations.
• You are responsible for ensuring a stable internet connection and appropriate device setup for remote appointments.
• Remote services are not a substitute for emergency medical care.

27 Accessibility

Hearing Benefit Services is committed to making our Site accessible to all users, including individuals with disabilities. We strive to meet or exceed applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1.

If you encounter any accessibility barriers on our Site, please contact us at [email protected] so we can assist you and work to address any issues.

28 Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by Hearing Benefit Services. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites.

We encourage you to review the terms and privacy policies of any third-party sites you visit. The inclusion of any link does not imply our endorsement of the linked site or service.

29 Force Majeure

Hearing Benefit Services shall not be liable for any failure or delay in performance of its obligations under these Terms where such failure or delay results from any cause beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, labor disputes, internet outages, or supply chain disruptions.

30 Modifications to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting to the Site. The "Last Updated" date at the bottom of this page reflects the most recent revision.

Your continued use of the Site following the posting of any changes constitutes your acceptance of those changes. We encourage you to review these Terms periodically to stay informed of any updates.

31 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Hawaii, without regard to its conflict of law provisions. Any legal action or proceeding arising from these Terms shall be brought exclusively in the state or federal courts located in Honolulu, Hawaii, and you consent to the personal jurisdiction and venue of such courts.

32 Dispute Resolution

In the event of a dispute arising from or relating to these Terms or your use of the Site or our services, we encourage you to first contact us directly to seek an informal resolution. Please reach out to us at [email protected].

If informal resolution is not possible, the parties agree to submit the dispute to binding arbitration under the rules of the American Arbitration Association, conducted in Honolulu, Hawaii. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.

33 Severability

If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

34 Entire Agreement

These Terms, together with our Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and Hearing Benefit Services with respect to the subject matter hereof and supersede all prior or contemporaneous communications, representations, and agreements, whether written or oral.

35 Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Our failure to assert any right or provision under these Terms shall not constitute a waiver of that right or provision.

36 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign these Terms, in whole or in part, at any time without notice to you. Any purported assignment in violation of this section shall be null and void.

37 Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us using the information below: