Fast, Reliable Repairs and Replacements — Right from Home
Even with proper care, hearing aids may occasionally need repair or replacement. Our process ensures your devices are serviced efficiently while protecting performance and warranty. For minor issues, our AI assistant can guide you step-by-step before a repair is required.
👇 To Chat with Our AI Assistant, please click the chat icon in the bottom right corner.
Signs You May Need a Repair
- • Distorted or muffled sound quality
- • No sound despite fully charged batteries
- • Bluetooth or connectivity issues
- • Physical damage or moisture exposure
Pro Tip
For minor sound or connectivity issues, try the AI assistant first — it can often help you resolve problems without a full repair.
Access AI Troubleshooting via the chat icon (bottom right) →
How Our Repair Process Works
A seamless, step-by-step guide to getting your hearing back on track.
Report the Issue
Contact us via phone, chat, or AI assistant. Use the AI assistant to identify minor issues you can fix at home, locate your hearing aid serial numbers, and start a repair or replacement intake.
Intake & Triage
The AI assistant collects your information: Name and date of birth, Affected ear(s), Issue type (repair, lost, or damaged), Serial numbers if available. Minor issues are guided through self-help tips. Repairs or non-repairable devices are routed to our care team.
Warranty & Coverage Verification
Our Patient Care Coordinator (PCC) confirms coverage and costs. If eligible, a repair or replacement order is submitted through the manufacturer portal.
Device Repair or Replacement
Repaired devices are tested for performance and returned. Lost or non-repairable devices are replaced according to warranty and coverage. Speedy repairs can ship a replacement before the original is returned.
Fitting & Confirmation
Licensed specialists fit and program repaired or replacement devices remotely. Tracking and follow-up confirmation are provided to ensure your device works perfectly.
Case Closure & Follow-Up
PCC updates the case and confirms resolution. You’ll receive a follow-up message to ensure satisfaction.
For AI Self-Help, please use the chat icon (bottom right).
Why Use Our Repair Process
Convenient
Handle repairs entirely remotely from the comfort of your home.
Fast
Priority replacements available through our Speedy Repair option.
Trusted
Repairs follow manufacturer guidelines to fully protect your warranty.
Supportive
Ongoing guidance from licensed specialists and our Tech team.
Need Assistance Right Now?
To Report a Problem via AI, click the chat icon in the bottom right corner.
Request Remote Assistance