CRE-C20 OTC Hearing Aid
$2099.00
Quantity
Discreet CIC Design
Nobody Will Know You're Wearing It
The Sony CRE-C20 sits entirely within the ear canal — making it virtually invisible during normal conversation. At just 1.5 g and 18 mm long, it disappears into your ear so you can focus on the conversation, not the device.
- Completely-in-Canal (CIC) form factor
- Dimensions: 18.0 × 5.4 × 12.0 mm
- Weight: 1.5 g including sleeve
- Available in closed and vented sleeve styles
Auto Sound Analyzer
Automatically Prioritizes Speech in Any Environment
Sony's Auto Sound Analyzer continuously monitors your acoustic environment and intelligently adjusts microphone settings to bring speech to the foreground — whether you're in a busy restaurant, a windy park, or a reverberant conference room.
- Speech-in-Noise score: 3.2 / 5 (1.2 pts above average)
- Speech-in-Quiet score: 4.7 / 5 (1.1 pts above average)
- Cross-ear sound sharing for spatial awareness
- Wind-noise reduction & environment-adaptive processing
All-Day Rechargeable Battery
28 Hours. One Charge.
The CRE-C20 delivers up to 28 hours of continuous use on a single charge — more than enough for even the longest day. The compact charging case holds additional charges, extending your autonomy for days without needing a power outlet.
- Up to 28 h hearing aid runtime per full charge
- Quick charge: 30 minutes for several extra hours
- Charging case adds multiple extra days of use
- Lithium-ion rechargeable — no disposable batteries needed
Sony Hearing Control App
Self-Fitting in 5–10 Minutes from Your Phone
The Sony Hearing Control app guides you through a simple 4-frequency hearing test and automatically calibrates your CRE-C20 to your unique hearing profile — no clinic visit required. Fine-tune volume, modes, and settings directly from your iPhone or Android device.
- 4-frequency in-app hearing test
- Compatible with iOS and Android
- Adjust volume, modes, and settings remotely
- No prescription or clinic visit required
Built to Last
IP68 Rated — Dust & Water Resistant
The Sony CRE-C20 carries an IP68 rating, meaning it's fully dust-tight and water-resistant — protected against submersion up to 1 metre for 30 minutes. Wear it confidently in light rain, during a workout, or through a long day without worrying about sweat or moisture.
- IP68: dust-tight and water-resistant (1 m / 30 min)
- Durable build for active, everyday lifestyles
- Sweat and moisture resistant for all-day comfort
More Reasons to Choose CRE-C20
Popular Features
Invisible CIC Design
Sits entirely inside the ear canal — invisible during normal interaction.
Auto Sound Analyzer
Continuously adapts to your acoustic environment for clear speech.
28-Hour Battery
All-day power with a quick 30-minute recharge when needed.
App-Controlled
Adjust settings, volume, and modes from the Sony Hearing Control app.
IP68 Protection
Dust-tight and water-resistant — built for everyday active use.
4-Frequency Self-Test
Calibrate your hearing profile in-app in just 5–10 minutes.
Wind Noise Reduction
Advanced algorithms reduce wind and background noise interference.
FDA-Cleared OTC
Prescription-grade sound quality available without a clinic visit.
What Our Customers Say
Real Stories, Real Results
"I've tried three different brands, and the CRE-C20 is by far the most comfortable. My family didn't even notice I was wearing them until I told them!"
"The app setup was simple and actually worked. The auto sound feature really does pick up speech better in crowded places. I'm genuinely impressed."
"The 28-hour battery is no joke. I wear them from morning to night and still have charge left. The team at Hearing Benefit Services made the whole process easy."
Step-by-Step Guides
Getting Started with Your Sony CRE-C20
These official Sony tutorials walk you through everything you need to know to get the most out of your CRE-C20 hearing aids — from first-time insertion to daily care and maintenance.
How to Insert, Fit & Remove Your CRE-C20
Learn the correct technique for inserting and removing your Sony CRE-C20 hearing aids comfortably and securely — including how to choose the right sleeve size for your ear canal.
How to Replace the Wax Guard
Wax guards protect the internal receiver from earwax buildup. This guide shows you exactly when and how to replace them to keep your CRE-C20 performing at its best.
How to Change the Sleeves & Clean Your CRE-C20
Regular sleeve changes and proper cleaning extend the life of your hearing aids and ensure a hygienic, comfortable fit. Follow along with this step-by-step maintenance guide.
How to Turn Your Sony CRE-C20 On and Off
A quick walkthrough of powering your CRE-C20 hearing aids on and off — including how the charging case interacts with the devices and what the LED status indicators mean.
Guided by Specialists
Get Expert Support — Even for OTC Hearing Aids
The Sony CRE-C20 is designed for self-fitting, but our hearing specialists are here to guide you through setup, fine-tuning, and ongoing care — so you get the most from every feature.
Got Questions?
Frequently Asked Questions
The CRE-C20 is an FDA-cleared over-the-counter hearing aid designed for adults 18+ with perceived mild to moderate hearing loss. It does not require a prescription or audiologist visit, though our specialists are always available to help with setup and fine-tuning.
No — the CRE-C20 does not support Bluetooth audio streaming for music, calls, or TV. It connects to the Sony Hearing Control app for setup and adjustments only. If Bluetooth streaming is a priority, consider the Sony CRE-E10, which supports direct iPhone streaming.
The CRE-C20 provides up to 28 hours of use on a single full charge — significantly longer than most CIC hearing aids. A quick 30-minute charge adds several hours of use. The included charging case holds additional charges for multi-day autonomy.
Yes. The CRE-C20 carries an IP68 rating, meaning it is fully dust-tight and water-resistant — tested to withstand submersion in up to 1 metre of water for 30 minutes. It is safe in light rain, during exercise, and through everyday moisture exposure. It is not designed for swimming.
Download the free Sony Hearing Control app on iOS or Android, then follow the guided 4-frequency hearing test. The app calibrates your CRE-C20 to your unique hearing profile in 5–10 minutes. You can then fine-tune volume and environment settings directly from the app.
The CRE-C20 improves on the original CRE-E10 with a new sleeve system, longer 28-hour battery (vs. 26 h), Auto Sound Analyzer, and enhanced noise reduction algorithms. The CRE-E10 offers direct iPhone streaming, which the CRE-C20 does not. Note: CRE-C20 sleeves are not compatible with CRE-E10 or CRE-C10 devices.
Some insurance plans — including certain Medicare Advantage and private plans — provide hearing aid benefits that may cover OTC devices. We offer a free insurance verification service to find out what your plan covers. Submit your information at the link below or call us directly.
The Sony CRE-C20 package includes: 2 hearing aids, closed sleeves in 4 sizes (XS, S, M, L), a USB charging cable, care and cleaning tools, a user guide, setup flier, and warranty documentation.
Technical Details
Specifications
| Brand | Sony |
|---|---|
| Model | CRE-C20 |
| Form Factor | Completely-in-Canal (CIC) |
| Dimensions (HA) | 18.0 × 5.4 × 12.0 mm |
| Weight | 1.5 g (including sleeve) |
| Battery Type | Rechargeable Lithium-Ion |
| Battery Life | Up to 28 hours per charge |
| Quick Charge | 30 minutes |
| Max Gain | 44 dB |
| Max Output (OSPL90) | 99 dB SPL |
| Frequency Range | Up to 12 kHz |
| Channels | 48 |
| IP Rating | IP68 |
| Bluetooth Streaming | None (app control only) |
| App Compatibility | iOS & Android (Sony Hearing Control) |
| Self-Fitting | Yes — 4-frequency in-app test |
| Regulatory | FDA-Cleared OTC Hearing Aid |
| Sleeve Compatibility | New CRE-C20 sleeves only (not compatible with CRE-E10 / CRE-C10) |
| Price | $999.99 per pair |
Your Insurance May Cover the Sony CRE-C20
Check Your Hearing Benefit in 60 Seconds
Many Medicare Advantage and private insurance plans include hearing aid benefits that may offset the cost of the CRE-C20. Let us verify your coverage at no charge — it only takes a minute.
Model Comparison
Sony CRE-C20 vs. Sony CRE-E10
| Feature | CRE-C20 (2nd Gen) | CRE-E10 (1st Gen) |
|---|---|---|
| Form Factor | CIC (Completely-in-Canal) | CIC |
| Battery Life | Up to 28 hours | Up to 26 hours |
| iPhone Direct Streaming | ✗ | ✓ |
| Auto Sound Analyzer | ✓ | ✗ |
| IP Rating | IP68 | IP68 |
| Channels | 48 | 24 |
| Max Gain | 44 dB | 42 dB |
| New Sleeve System | ✓ (not compatible with E10) | ✗ |
| App Control | ✓ | ✓ |
| Price | $999.99 / pair | $899.99 / pair |
Why Buy Through Us
Hearing Benefit Services vs. Retail
| What You Get | Hearing Benefit Services | Retail / Online |
|---|---|---|
| Expert Setup Guidance | ✓ | ✗ |
| Insurance Verification | ✓ | ✗ |
| Follow-Up & Adjustments | ✓ | ✗ |
| Free Hearing Test | ✓ | ✗ |
| 24/7 Support | ✓ | ✗ |
| Manufacturer Warranty | ✓ | ✓ |
| 45-Day Trial Period | ✓ | Varies |
| Nationwide Service | ✓ | ✗ |
Disclaimer: Battery life of up to 28 hours is based on Sony laboratory testing under standard conditions; actual runtime varies depending on usage patterns, hearing aid settings, and streaming activity. Speech-in-Noise (3.2/5) and Speech-in-Quiet (4.7/5) scores are sourced from HearAdvisor independent testing (January 2026). IP68 rating based on IEC 60529 standard (1 m / 30 min); not recommended for swimming or showering. The Sony CRE-C20 is FDA-cleared as an over-the-counter hearing aid for adults with perceived mild to moderate hearing loss and is not a substitute for medical evaluation of hearing loss. Prices subject to change. Sony, CRE-C20, and Sony Hearing Control are trademarks of Sony Corporation. © 2026 Hearing Benefit Services, 1050 Queen St. Suite #100, Honolulu, HI 96814.
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Disclaimer: Content on this website is for informational purposes only and does not constitute medical advice. Consult a licensed hearing specialist for diagnosis and treatment recommendations.