How Can We Help You Today?
Most hearing aid issues can be fixed in minutes — at home. Find your problem below, follow a quick guide, or reach our hearing care team directly.
What's Going On With Your Hearing Aids?
Pick the issue that sounds closest — each guide walks you through the fix step by step.
Sound Is Weak or Muffled
Usually earwax on the dome or wax guard. A quick clean restores sound in most cases.
Cleaning guideWhistling or Feedback
Often a loose fit, a worn dome, or wax buildup. Learn the common causes and fixes.
Fix whistlingWon't Charge or Dies Early
Check the charger contacts, seating, and power source. Tips to get a full day of use.
Battery careBluetooth Won't Connect
Step-by-step pairing for iPhone and Android, plus how to reset a stubborn connection.
Pair with your phoneUncomfortable or Falls Out
Most fit issues come from how the aid is placed. See the correct way to insert and remove it.
Fitting guideDamaged or Not Working
Dropped, wet, or completely silent? See your repair and replacement options.
Repair optionsTry These 4 Steps First
These fix the majority of everyday problems — and take less than five minutes.
Restart your hearing aids
Turn them off and back on. For rechargeable Signia models, place them in the charger for a few seconds, then take them out. This clears most glitches.
Check the charge
Make sure the charger is plugged in and the lights show the aids are charging. A low battery can cause weak or cutting-out sound.
Clean the dome and wax guard
Wipe the dome with a dry cloth and look for wax blocking the opening. Replace the wax guard or dome if it looks clogged or worn.
Re-pair Bluetooth
If streaming or the Signia App stopped working, forget the hearing aids in your phone's Bluetooth settings and pair them again.
Tip: Many sound and volume issues can be fixed remotely — our specialists can adjust your hearing aids through the Signia App without you mailing them in.
See a doctor if: you have ear pain, drainage, bleeding, or a sudden change in your hearing. These aren't hearing aid problems — please seek medical care promptly.
Still Need Help? We're Here.
Choose whatever's easiest for you. Real people, licensed hearing specialists, and a 24/7 assistant.
Chat With Us
24/7Tap the chat icon at the bottom right for instant answers any time.
Care & How-To Guides
Step-by-step guides with photos and videos for everyday care.
Warranty, Returns & Repairs
Every hearing aid purchase comes with protection and ongoing care.
Risk-Free Trial
Try your hearing aids in real life. If they're not right for you, contact us within 45 days about a return.
Return policyManufacturer Warranty
Signia's manufacturer warranty covers defects in materials and workmanship. Not sure if yours is still covered?
Check my warrantyTotal Care Plan
Remote adjustments, follow-ups, and hearing specialist support are included with every purchase.
Repair & replacementCommon Support Questions
How do remote adjustments work?
Our hearing specialists connect to your hearing aids through the Signia App on your smartphone. During a scheduled video session, they can adjust volume, sound programs, and settings in real time — no need to mail your hearing aids or visit a clinic.
My hearing aids suddenly sound quiet. What should I do?
First check the charge and clean the dome and wax guard — wax is the most common cause. If sound is still weak after cleaning, contact us and we can check your settings remotely.
What if my hearing aids stop working completely?
Restart them in the charger and confirm they're charging. If they still don't turn on, call us or use the chat. We'll help troubleshoot and, if needed, arrange a repair or replacement.
How do I know if my hearing aids are still under warranty?
Use our free warranty check form, or contact our team with your hearing aid model and purchase date and we'll look it up for you.
Can I return my hearing aids?
Yes — every purchase includes a 45-day trial period. Contact us within 45 days of receiving your hearing aids to start a return. See our Terms & Conditions for full details.
What are your support hours?
Our AI chat assistant is available 24/7. Our Patient Care team is available by phone Monday through Friday, 9am to 5pm Hawaii time (HST).
Can't Find the Answer?
Book a remote session and a hearing specialist will help you one-on-one — from the comfort of home.
Book a Support SessionHearing Benefit Services
A trusted remote hearing care provider. Top-brand Signia hearing aids delivered and fitted remotely — serving all 50 states since 2016.
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Disclaimer: Content on this website is for informational purposes only and does not constitute medical advice. Consult a licensed hearing specialist for diagnosis and treatment recommendations.